EXIN Microsoft ® Operations Framework Foundation

QUESTION NO: 1
Which of the following is one of the principles that the MOF Process Model addresses to assist the support and delivery of services?

A. Structured architecture B. Strong teams C. Portfolio management D. Cost management

Correct Answer: A

QUESTION NO: 2
According to the MOF guidance, which of the following is a key requirement for planning Service Solutions?

A. Proactive Risk Management B. Understanding of the business and the operational requirements C. A managed IT environment D. A milestone-driven implementation process

Correct Answer: B

QUESTION NO: 3
Which of the following is a Role Cluster in the MOF Team Model?

A. The Partner Role Cluster B. The SLA Review Role Cluster C. The Risk Management Role Cluster D. The Changing Role Cluster

Correct Answer: A

QUESTION NO: 4
Which of the following is one of the questions that IT operations should consider when formulating risk action plans?

A. Do the operations staff develop an information system to prevent a risk from occurring? B. Do the operations staff delegate the identification of a risk? C. Do the operations staff know enough about the risk? D. Do the operations staff buy an information system to prevent a risk from occurring?

Correct Answer: C

QUESTION NO: 5
Of which Service Management Function (SMF) is quality assurance a key element?

A. Infrastructure Engineering B. Service Level Management C. Service Desk D. Release Management

Correct Answer: A

QUESTION NO: 6
Which of the following is one of the main inputs and outputs of the steps in the Risk Management Discipline?

A. Availability Plan B. Security Risks List C. Capacity Plan D. Retired Risks List

Correct Answer: D

QUESTION NO: 7
Which of the following is a key requirement for planning service solutions?

A. a managed IT environment B. understanding of the business and the operational requirements C. take the perspective of end-to-end services D. a milestone-driven implementation process

Correct Answer: B

EXIN Microsoft ® Operations Framework Foundation - MOFF.EN Exam Questions