EXIN ITIL - Foundation - ITILFND Exam Questions [2026]

QUESTION NO: 1
What is the primary focus of component capacity management?

A. Review of all capacity supplier agreements and underpinning contracts with supplier management B. Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology C. Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services D. Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion

Correct Answer: C

QUESTION NO: 2
What is the BEST definition of a definitive media library?

A. It is a set of tools and databases that is used to manage knowledge, information and data B. It is a secure library in which all definitive authorized versions of all media configuration items are stored and protected C. It is a structured document with definitive information regarding all live IT services, including those available for deployment D. It is a secure library in which the latest versions of authorized software items are stored and protected

Correct Answer: B

QUESTION NO: 3
Which process is responsible for sourcing and delivering components of requested standard services?

A. Request fulfilment B. IT finance C. Service desk D. Service portfolio management

Correct Answer: A

QUESTION NO: 4
Which of the following should be documented in an incident model?
1 . Details of the service level agreement (SLA) pertaining to the incident
2 . Chronological order of steps to resolve the incident

A. 1 only B. 2 only C. Neither of the above D. Both of the above

Correct Answer: B

QUESTION NO: 5
Which one of the following is the BEST description of a service level agreement (SLA)?

A. The part of a contract that specifies the responsibilities of each party B. An agreement between the service provider and their customer C. An agreement between a service provider and an external supplier D. An agreement between the service provider and an internal organization

Correct Answer: B

QUESTION NO: 6
Which process is responsible for dealing with complaints, comments, and general enquiries from users?

A. Service level management B. Request fulfilment C. Demand management D. Service portfolio management

Correct Answer: B

QUESTION NO: 7
Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?

A. Do B. Perform C. Implement D. Measure

Correct Answer: A

QUESTION NO: 8
What BEST defines serviceability?

A. How long a service or component can perform its agreed function without failure B. The ability of a third-party supplier to meet the terms of its contract C. The part of the business process that is critical to providing the service D. How quickly a service or component can be restored to normal working order

Correct Answer: B

QUESTION NO: 9
Which of the following is an objective of business relationship management?

A. To ensure high levels of customer satisfaction B. To secure funding to manage the provision of services C. To ensure strategic plans for IT services exist D. To identify patterns of business activity

Correct Answer: A

QUESTION NO: 10
Which of the following BEST describes a service level agreement (SLA.?

A. A written agreement between a supplier and the IT customer(s), defining the key service targets and responsibilities of both parties B. A partnership developed between the IT service provider and the customer, so that a mutually beneficial agreement is reached C. The key service targets and responsibilities of both parties that are used to hold each party accountable when disputes arise D. An agreement between an IT service provider and another part of the same organization that assists with the provision of services

Correct Answer: A