EXIN ITIL Foundation - ITIL-F Exam Questions [2026]

QUESTION NO: 1
Which of the following BEST describes technical management?

A. A function that provides hardware repair services for technology involved in the delivery of service to customers B. A function that includes providing technical expertise and overall management of the IT infrastructure C. A function responsible for facilities management and building control systems D. Senior managers responsible for all staff within the technical support function

Correct Answer: B

QUESTION NO: 2
Service transition contains detailed descriptions of which processes?

A. Service asset and configuration management, release and deployment management, request fulfilment B. Change management, service asset and configuration management, release and deployment management C. Service level management, service portfolio management, service asset and configuration management D. Change management, capacity management event management, service request management

Correct Answer: B

QUESTION NO: 3
What do major incidents require?

A. Longer timescales B. Less documentation C. Less urgency D. Separate procedures.

Correct Answer: D

QUESTION NO: 4
Which of the following is an enabler of best practice?

A. Internal experience B. Academic research C. Standards D. Technology

Correct Answer: D

QUESTION NO: 5
The effective management of risk requires specific types of action. Which of the following pairs of actions would be BEST to manage risk?

A. Control of exposure to risk and investment of capital B. Training of all staff and investment of capital C. Identification of risk, analysis and management of the exposure to risk D. Training in risk management for all staff and identification of risks

Correct Answer: C

QUESTION NO: 6
What BEST defines roles and responsibilities in relation to process and activities?

A. Service model B. Configuration baseline C. RACI matrix D. Human resource model

Correct Answer: C

QUESTION NO: 7
The configuration management system is part of which system?

A. The capacity management information system B. The information security management system C. The availability management information system D. The service knowledge management system

Correct Answer: D

QUESTION NO: 8
Which process is responsible for discussing reports with customers showing whether services have met their targets?

A. Service level management B. Change management C. Availability management D. Continual service improvement

Correct Answer: A

QUESTION NO: 9
Which of the following is NOT an objective of service transition?

A. To plan and manage the capacity and resource requirements to manage a release B. To provide training and certification in project management C. To ensure that a service can be managed, operated and supported D. To provide quality knowledge and information about services and service assets

Correct Answer: B

QUESTION NO: 10
Which process is responsible for controlling, recording and reporting on the relationships between components of the IT infrastructure?

A. Service level management B. Change management C. Incident management D. Service asset and configuration management

Correct Answer: D

QUESTION NO: 11
Which statements about best practice is MOST correct?

A. Customers are a source of best practice and will advise service providers how it should be implemented B. ITIL is a source of best practice and is validated across a wide set of environments and situations C. Suppliers are a source of best practice and they will improve the services delivered by a service Provider D. Internal experience is the only source of best practice because it is developed within the service provider

Correct Answer: B