ITIL Foundation (Version 5) - ITIL-5-Foundation Exam Questions [2026]

QUESTION NO: 1
Who is responsible for the procurement and use of services ?

A. Service provider B. Sponsors C. Digital product vendor D. Service consumer

Correct Answer: D

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QUESTION NO: 2
Which term BEST describes a group of people that has its own functions with responsibilities, authorities, and relationships to achieve its objectives?

A. Organization B. Partnership C. Service journey D. Culture

Correct Answer: A

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QUESTION NO: 3
Which element of the operating model refers to third parties contributing to value creation activities?

A. Organizations and people B. Value streams and processes C. Partners and suppliers D. Value chain

Correct Answer: C

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QUESTION NO: 4
Why is it important to seek feedback before, during, and after each iteration?

A. To document all activities in detail before starting the next iteration B. To allow the team to follow the original design without interruption C. To ensure the project plan remains fixed and unchanged throughout development D. To ensure that each iteration is aligned with changing circumstances

Correct Answer: D

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QUESTION NO: 5
The purpose of the "deliver" activity is to:

A. Resolve incidents and ensure disaster recovery B. Align service offerings with organizational strategy C. Develop and integrate functional solutions D. Provide services and manage user onboarding/offboarding

Correct Answer: D

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QUESTION NO: 6
What is the ITIL Value System ?

A. A set of organizational capabilities designed for performing work or accomplishing an objective B. A system by which the current and future use of digital technology is governed C. A model representing how all the components and activities of an organization work together to facilitate value creation through digital products and services D. The entire set of activities that create value through the provision of a product or service

Correct Answer: C

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QUESTION NO: 7
Which BEST defines a digital service ?

A. A combination of an organization's resources based on digital technology and designed to offer value to consumers B. Maintaining and improving the effective, efficient, and convenient use of information C. The adoption and integration of digital technologies into all areas of an organization D. A means of enabling value for consumers through digital products without ownership transfer

Correct Answer: D

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QUESTION NO: 8
What is a product/service prototype?

A. An initial version of a product or service demonstrating its basic form and functionality B. The process of releasing new or updated products to users C. A finalized product/service specification approved for development D. A request that triggers an agreed service action

Correct Answer: A

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