Peoplecert ITIL 4 Specialist: Monitor, Support, Fulfil - ITIL-4-Specialist-Monitor-Support-Fulfil Exam Questions
QUESTION NO: 1
Which of the following is NOT an area to consider for creating a common language in the multi-vendor environment?
Which of the following is NOT an area to consider for creating a common language in the multi-vendor environment?
Correct Answer: D
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QUESTION NO: 2
Which incident management capability criteria must be fulfilled to achieve capability level 5?
Which incident management capability criteria must be fulfilled to achieve capability level 5?
Correct Answer: D
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QUESTION NO: 3
Which aspect of the service request management practice MOST helps to ensure that the practices is efficient?
Which aspect of the service request management practice MOST helps to ensure that the practices is efficient?
Correct Answer: A
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QUESTION NO: 4
How should an organization BEST assess how well problem management is contributing to the organization's success?
How should an organization BEST assess how well problem management is contributing to the organization's success?
Correct Answer: C
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QUESTION NO: 5
Which capability criterion supports the practice success factor 'ensuring that timely, relevant, and sufficient monitoring data is available it relevant stakeholders?
Which capability criterion supports the practice success factor 'ensuring that timely, relevant, and sufficient monitoring data is available it relevant stakeholders?
Correct Answer: C
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QUESTION NO: 6
Which capability criterion supports the practice success factor 'establishing and maintaining approaches/models that describe the various types of events and monitoring capabilities needed to detect them'?
Which capability criterion supports the practice success factor 'establishing and maintaining approaches/models that describe the various types of events and monitoring capabilities needed to detect them'?
Correct Answer: B
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QUESTION NO: 7
Which of the following states the purpose of the service desk practice?
Which of the following states the purpose of the service desk practice?
Correct Answer: A
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QUESTION NO: 8
It is important for a service provider to understand user's feelings, emotions, and needs. Which service capability supports this?
It is important for a service provider to understand user's feelings, emotions, and needs. Which service capability supports this?
Correct Answer: B
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QUESTION NO: 9
The use of an integrated information system is an important aspect of which capability level for the 'service request management' practice?
The use of an integrated information system is an important aspect of which capability level for the 'service request management' practice?
Correct Answer: C
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