Peoplecert ITIL 4 Specialist: High-velocity IT - ITIL-4-Specialist-High-velocity-IT Exam Questions [2026]

QUESTION NO: 1
An organization has many development teams that design products and services in different ways. There is a wide variation in the levels of customer satisfaction with these products and services. The organization would like to introduce a more effective approach to ' service design ' .
Which is the BEST improvement activity?

A. Define and agree a single ' service design ' approach and model, based on the ' service design ' activities of the most successful development teams B. Identify the products and services for which there is low customer satisfaction, and increase the human and technical resources for service design during future upgrades C. Assess the organization ' s strategic objectives and customer requirements, then decide on the number and types of ' service design ' approaches and models D. Review the ' service design ' approaches and models to remove duplication, and improve the efficiency of the development teams

Correct Answer: C

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QUESTION NO: 2
An organization has begun using its knowledge management system to store virtual server configuration files.
It has also adapted its ' change enablement ' and ' deployment management ' practices to use infrastructure as code.
Which high-velocity IT objective is BEST supported by this?

A. Fast development B. Assured conformance C. Valuable investments D. Co-created value

Correct Answer: B

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QUESTION NO: 3
In the context of Toyota Kata, what is the BEST way to answer the question ' How do we get there? ' ?

A. Collaboratively B. Careful planning C. Experimentation D. Iteratively

Correct Answer: C

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QUESTION NO: 4
What is the BEST way for a software development organization to encourage ethical behaviours?

A. By running workshops where people discuss scenarios that have ethical significance B. By defining policy that requires ethics to be considered by staff C. By using machine learning algorithms to take decisions, instead of relying on people D. By using agile methods to ensure people focus on the detail of each individual sprint

Correct Answer: A

QUESTION NO: 5
An organization sells products which have rapidly-changing features and functionality. The organization has always taken a traditional approach to development and deployment, aiming to deliver products with full functionality after extensive requirements analysis. The organization ' s sales and revenues have recently decreased.
Which technique would be MOST BENEFICIAL for the organization to adopt?

A. Cost of delay B. Minimum viable products C. Return on Investment (ROI) D. A/B testing

Correct Answer: B

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