Peoplecert ITIL 4 Specialist: High-Velocity IT - ITIL-4-HVIT Exam Questions

QUESTION NO: 1
Which TWO statements about the service value chain are CORRECT?
1. The service value chain describes the activities that are required
to effectively manage products and services
2. The service value chain provides a fixed sequence of activities that are required to design products and services
3. The service value chain describes a detailed model of the activities performed by each technical team
4. The service value chain is a model on which the steps in a value
stream are based

QUESTION NO: 2
To increase resilience of IT systems, an infrastructure and platform management team has recently adopted the SRE approach. The team is investigating tooling options that can be used to diagnose issues and automate operational responses.
Which tool functionality will BEST help this team?

QUESTION NO: 3
An organization that has been successful in the past is now struggling to succeed in a highly competitive industry. Customer expectations that are changing in unpredictable ways, and unclear user requirements, are making it difficult for the organization to decide a course of action.
Several conflicting approaches have been suggested.
In the context of the Cynefin framework, which approach would BEST enable the organization to progress?

QUESTION NO: 4
An organization is defining, with all relevant parties, the criteria that a work item must satisfy before it can be considered complete, including testing, documentation, and security checks.
What is being established?

QUESTION NO: 5
Which behaviour would be encouraged in a lean culture?

QUESTION NO: 6
How can the 'business analysis' practice contribute to a loosely coupled system architecture?

QUESTION NO: 7
What does a digital organization have to do to create or maintain a competitive advantage?

QUESTION NO: 8
The governing body of an organization wishes to establish how much risk the organization is willing to accept in pursuit of its digital objectives.
What is this called?

QUESTION NO: 9
Following a major service failure, an organization holds a review where team members openly describe the decisions they made and the information available at the time, without fear of punishment.
Which concept does this demonstrate?

QUESTION NO: 10
Which is a type of digital transformation?