ITIL 4 Foundation - ITIL-4-Foundation Exam Questions
QUESTION NO: 1
A service will be unavailable for the next two hours for unplanned maintenance. Which practice is MOST LIKELY to be involved in managing this?
A service will be unavailable for the next two hours for unplanned maintenance. Which practice is MOST LIKELY to be involved in managing this?
Correct Answer: D
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QUESTION NO: 2
What is used as a tool to help define and measure performance?
What is used as a tool to help define and measure performance?
Correct Answer: B
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QUESTION NO: 3
Identify the missing work in the following sentence.
An organization which is undertaking an improvement initiative should [?] the existing methods and services when building for the future.
Identify the missing work in the following sentence.
An organization which is undertaking an improvement initiative should [?] the existing methods and services when building for the future.
Correct Answer: D
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QUESTION NO: 4
In ITIL 4, what is the official purpose of the "improve" value chain activity?
In ITIL 4, what is the official purpose of the "improve" value chain activity?
Correct Answer: A
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QUESTION NO: 5
Which organization delivers output or outcomes of a service?
Which organization delivers output or outcomes of a service?
Correct Answer: C
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QUESTION NO: 6
Which service value chain activity deals with the purchase of new products?
Which service value chain activity deals with the purchase of new products?
Correct Answer: C
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