live chatMcAfee Secure sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams
Pass4Test 10%OFF Discount Code

ITIL 4 Foundation Exam - ITIL-4-Foundation Exam Questions

QUESTION NO: 1
Which practice involves the management of vulnerabilities that were not identified before the service went live?
Correct Answer: A
QUESTION NO: 2
Which statement about a service value stream is CORRECT?
Correct Answer: A
QUESTION NO: 3
Which is the CORRECT approach for managing a large improvement initiative as smaller iterations?
Correct Answer: B
QUESTION NO: 4
Which two practices use workarounds?
Correct Answer: C
QUESTION NO: 5
What impact does automation have on a service desk?
Correct Answer: D
QUESTION NO: 6
Identify the missing word in the following sentence.
A known error is a problem that has been [?] and has not been resolved.
Correct Answer: D
QUESTION NO: 7
What considerations influence the supplier strategy of an organization?
Correct Answer: B
QUESTION NO: 8
Which statement about the 'change enablement' practice is CORRECT?
Correct Answer: C
QUESTION NO: 9
What three elements make up the Service Portfolio?
Correct Answer: C
QUESTION NO: 10
How should the workflow for a new service request be designed?
Correct Answer: C
QUESTION NO: 11
Which will help solve incidents more quickly?
Correct Answer: D
QUESTION NO: 12
Which practice has the purpose of ensuring that the organization's suppliers and their performance and managed appropriately to support the provision of seamless, quality products and services?
Correct Answer: D
QUESTION NO: 13
Which guiding principle considers customer and user experience?
Correct Answer: B
QUESTION NO: 14
Which guiding principle considers how the steps of a process can be performed as efficiently as possible?
Correct Answer: B
QUESTION NO: 15
What is the starting point for optimization?
Correct Answer: D
QUESTION NO: 16
What is the expected outcome from using a service value chain?
Correct Answer: A
QUESTION NO: 17
Which statement about outcomes is CORRECT?
Correct Answer: A
QUESTION NO: 18
Which is one of the five aspects of service design?
Correct Answer: B
QUESTION NO: 19
When should a change request be submitted to resolve a problem?
Correct Answer: C
QUESTION NO: 20
Which gives a user access to a system?
Correct Answer: B
QUESTION NO: 21
Which benefit is MOST aligned with the guiding principle 'progress iteratively with feedback'?
Correct Answer: B
QUESTION NO: 22
Which statement about the 'continual improvement' practice is CORRECT?
Correct Answer: C
QUESTION NO: 23
Which practice uses technologies such as intelligent telephony systems, a knowledge base and monitoring tools?
Correct Answer: D
QUESTION NO: 24
Which statement about change management is CORRECT?
Correct Answer: D
QUESTION NO: 25
Which stakeholders co-create value in a service relationship?
Correct Answer: D
QUESTION NO: 26
What is defined as a cause, or potential cause, of one or more incidents?
Correct Answer: D
QUESTION NO: 27
Service transition contains detailed descriptions of which processes?
Correct Answer: C
QUESTION NO: 28
Which practice is the responsibility of everyone in the organization?
Correct Answer: C
QUESTION NO: 29
Which guiding principle says that services and processes should NOT provide a solution for every exception?
Correct Answer: B