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Peoplecert ITIL 4 Specialist: Business Relationship Management - ITIL-4-BRM Exam Questions

Page: 1 / 9
Total 42 questions

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QUESTION NO: 1
Which activity is the responsibility of the 'sponsor' role?

A. Authorizes the budget for service consumption B. Uses the service C. Takes responsibility for the outcomes of service consumption D. Defines the requirements for a service

Correct Answer: A

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QUESTION NO: 2
Which activity is NOT likely to be performed by a partner or supplier in support of the business relationship management practice?

A. Advising the internal IT service provider on experience management techniques. B. Providing tools to assist the business relationship management practice. C. Being accountable for the business relationships and the BRM practice. D. Performing and analyzing satisfaction surveys of business relationships.

Correct Answer: C

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QUESTION NO: 3
An organization has set an objective that by the end of the year it will develop and communicate values and principles to be adopted by everyone within the organization relative to business relationship management (BRM).
What metric can BEST be used to assess whether this objective has been met?

A. Adoption of a common approach to BRM B. Satisfaction of key stakeholders with the relationship C. The service provider's image in the business
C Number and percentage of terminated contracts

Correct Answer: A

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QUESTION NO: 4
Which activity is typically a responsibility that is shared between a business relationship manager and a business relationship agent?

A. Managing business relationship exceptions B. Maintaining business relationship models C. Developing business relationship models D. Coordinating interactions between the service provider and service consumer

Correct Answer: D

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QUESTION NO: 5
Which activity in the 'managing business relationship journeys' process executes the activities for the business relationship journey?

A. Analyze the organization's culture, strategy, and stakeholders B. Review the relationship C. Manage exceptions D. Follow the business relationship model

Correct Answer: D

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Page: 1 / 9
Total 42 questions

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