ISEB Foundation Certificate in Business Analysis - ISEB-BA1 Exam Questions [2026]

QUESTION NO: 1
An analyst investigating a sales system wishes to ask questions about how a customer order form is completed in the current system. What investigation technique is the analyst using?

A. Structured observation. B. Activity sampling. C. Document analysis D. Protocol analysis.

Correct Answer: C

QUESTION NO: 2
What is stage 0 (zero) of the concerns-based adoption model?

A. Shock. B. Awareness. C. Defininition. D. Initial change.

Correct Answer: B

QUESTION NO: 3
The senior managers of an organisation recognise that they employ knowledgeable, committed staff. Under which category of a SWOT will this be recorded?

A. Opportunities. B. Strengths. C. Threats. D. Weaknesses,

Correct Answer: B

QUESTION NO: 4
The entity relationship model below shows the relationship between Product and Order. Which of the following business rules is correct and is reflected in the diagram?

A. The minimum number of orders for each product is one. B. The minimum number of products on each order is zero. C. The maximum number of products on one order is unlimited. D. The maximum number of products on one order is eight.

Correct Answer: D

QUESTION NO: 5
Which ONE model is used for planning the training the support that people need as they adapt to change?

A. The Corporate Training Plan. B. The Capability Maturity Model. C. The Change Control Process Model. D. The Concerns-Based Adoption Model.

Correct Answer: D

QUESTION NO: 6
"The system should allow a user to enter customer details and select appropriate customers for a mailshot". What is wrong with this requirement?

A. It should not contain the word "system" in the requirement. B. It should be specific about the user it refers to. C. It contains the word "should" which must not be used in a requirement. D. It consists of two requirements which should be separately defined.

Correct Answer: D

QUESTION NO: 7
A company provides a help desk facility to support users of their computer software. How would the provision of this facility be classified on their value chain?

A. As a Service activity. B. As a Sales and Marketing activity. C. As a Technology Development activity. D. As an Inbound Logistics activity,

Correct Answer: A

QUESTION NO: 8
What stage of the V model provides the test criteria for user acceptance testing?

A. The business needs. B. The developed solution. C. The designed solution. D. The requirements.

Correct Answer: D

QUESTION NO: 9
A system holds information about an employee; Mike Berry. Which of the following is Mike Berry an example of?

A. A class. B. An attribute. C. An operation. D. An object.

Correct Answer: D

QUESTION NO: 10
Which of the following is explicitly considered as a force in Porter's five forces model?

A. Rivalry between suppliers. B. Bargaining power of buyers. C. Internal business processes. D. Government legislation.

Correct Answer: B

QUESTION NO: 11
The V model is an example of which of the following?

A. A systems development lifecycle. B. A soft systems methodology. C. A business analysis process model. D. A concerns-based adoption model.

Correct Answer: A

QUESTION NO: 12
How would usability and performance requirements be classified?

A. As non-functional requirements. B. As general requirements. C. As technical requirements. D. As functional requirements.

Correct Answer: A

QUESTION NO: 13
An airline wishes to assess the punctuality of its flights. What type of business activity would do this?

A. A planning activity. B. A controlling activity. C. A monitoring activity. D. An enabling activity.

Correct Answer: C