HP Delta -Selling HP PPS ServiceOne Services - HP5-H10D Exam Questions [2026]

QUESTION NO: 1
What percentage of savings does HP Care Pack Services bring to customers compared to single
out-of-warranty repairs?

A. 44% B. 14% C. 24% D. 34%

Correct Answer: A

QUESTION NO: 2
What is true about HP Standard Contractual Services?

A. HP standard Contractual Services can provide special customer delivery requirements, such as project
management. B. The HP Standard Contractual Services are annual services for multiple products on one agreement. C. HP Standard Contractual Services are prepaid annual service packages typically sold at the point of
hardware sale. D. Each HP Standard Contractual Services agreement is linked to one hardware serial number.

Correct Answer: B

QUESTION NO: 3
Which services correspond when a customer says yes to the following discovery question:
"Does your IT budget require a different payment term than up-front?"

A. HP Standard Contractual Services B. HP Defective Media Retention C. HP Onsite Repair D. HP Care Pack Services

Correct Answer: A

QUESTION NO: 4
Which HP PPS Services allow customers to only choose support duration from a fixed 1 to 5 years?

A. HP Priority Services B. HP Custom Contractual Services C. HP Standard Contractual Services D. HP Care Pack Services

Correct Answer: D

QUESTION NO: 5
What is an example of the value that HP PPS Services offer to your customers?

A. A customer's IT staff can be trained by HP to quickly repair printer faults. B. Customers can save up to 44% of the cost of an out-of-warranty repair. C. Customers have security for lost laptops and desktops due to a mobile workforce. D. Customers can save up to 63% on new hardware purchased under an HP Care Pack Service.

Correct Answer: B

QUESTION NO: 6
Which HP PPS Services value propositions allow customers to concentrate on business activities rather
than IT issues? (Select three.)

A. Simplification B. Trusted vendor C. Security D. Protection E. Cost savings

Correct Answer: A,D,E