HP Servicing HP Proliant ML/DL/SL Servers - HP2-T17 Exam Questions [2026]

QUESTION NO: 1
A server shuts down after having been up for a short period of time. What is a possible cause of this problem?

A. No video monitor is installed. B. The system ROM is outdated. C. The AC cord on a redundant power supply is loose or unplugged. D. Heat sink is not properly installed.

Correct Answer: D

QUESTION NO: 2
When should a field engineer escalate a service call?

A. after you have been onsite more than one hour B. when the current action plan does not meet the customer's expectations C. when you cannot run Insight Diagnostics D. after three major hardware components have been replaced and the problem is unresolved

Correct Answer: B

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QUESTION NO: 3
A customer wants a service that offers a two-hour response time for software issues and four-hour onsite response commitment for hardware issue resolution. Which service meets these requirements?

A. 4-hour Same Business Day B. HP Support Plus C. Proactive 24 D. 4-hour 24x7 Same Day

Correct Answer: C

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QUESTION NO: 4
How do you update the firmware on an HP Server Console Switch (KVM)?

A. Boot an attached server with the ProLiant Firmware CD connected to the serial port of the KVM. B. Use the HP Console Viewer and select the Firmware Update button. C. Execute the firmware utility using a bootable USB stick. D. Execute the firmware utility on a Windows system connected to the serial port of the KVM.

Correct Answer: D

QUESTION NO: 5
Which hard disk drive interface types, used in HP ProLiant servers, are supported on the same system backplane? (Select two.)

A. ATA B. SAS C. FC-AL D. SCSI E. SATA

Correct Answer: B,E

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QUESTION NO: 6
A customer wants to connect eight servers to shared storage, but not invest in Fibre Channel technology. Which storage option should you recommend to provide shared storage using the customer's existing Ethernet infrastructure?

A. MSA 70 B. MSA 2000i C. MSA 2000sa D. MSA 2000fc E. MSA 50

Correct Answer: B

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QUESTION NO: 7
Which hard disk drive interface types, used in HP ProLiant servers, are supported on the same system backplane? (Select two.)

A. ATA B. SAS C. FC-AL D. SCSI E. SATA

Correct Answer: B,E

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