HP Selling HP EMEA cMPS - HP2-B120 Exam Questions [2026]

QUESTION NO: 1
Which statement is true regarding a "level pay" pricing model?

A. The customer pays a fixed amount for the total duration of the contract without annual reconciliation B. The customer pays a fixed amount per defined period withreconciliationevery 12 months C. The customer pays a variable amount per month based on the pages printed D. The customer does not pay.

Correct Answer: C

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QUESTION NO: 2
Which statement is true regarding a "base plus click" pricing model?

A. It is not recommended to track pages printed by device. B. It is not mandatory to track pages printed by device. C. It is recommended to track pages printed by device. D. It is mandatory to track the pages printed by device.

Correct Answer: C

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QUESTION NO: 3
When should HP Care Pack Services be used within a cMPS contract?

A. Always, when supporting HP commercial MFP B. Mandatory for all HP devices supported under the cMPS program C. Only when service level responses of less than 4 hours are required D. Decided by thepartnerand it is an option as part of the cMPS program

Correct Answer: A

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QUESTION NO: 4
What is an HP Care Pack?

A. A fixed product warranty extension covering only return-to-base repairs B. A mandatory service package for all MFP-based HP products C. A range of break-fix services for HP commercial printers and multifunctional-based
products D. A box that takes care of the printers when connected to the network

Correct Answer: C

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QUESTION NO: 5
Who is responsible for the Help Desk support withacMPS contract?

A. HP B. Specialized Service Company C. Customer D. Channel Managed Print Services partner

Correct Answer: A