Huawei HCSP-Presales-Service(AICC) V1.0 - H21-287

QUESTION NO: 1
What does the term "Service Virtualization" refer to in the context of AICC component design?

A. Running the AICC software on virtual machines. B. The ability of the UAP to run in a web browser. C. Abstracting the underlying telephony hardware so the application uses a standard API (like TSAPI or JTAPI). D. Creating virtual agents powered by AI.

Correct Answer: C

QUESTION NO: 2
For PCI DSS compliance, it is sufficient to simply pause call recording when a customer enters their credit card information via DTMF tones.

A. True B. False

Correct Answer: B

QUESTION NO: 3
Which type of AICC deployment offers the customer the greatest level of control over security, customization, and data governance?

A. On-premises deployment B. Managed service deployment C. Hybrid deployment D. Public cloud (SaaS) deployment

Correct Answer: A

QUESTION NO: 4
In AICC reporting, what is the "longest wait time" metric?

A. The average time agents spend in after-call work. B. The maximum time a caller spent in queue before being answered or abandoning. C. The time it takes for the system to boot up. D. The duration of the longest call handled by an agent.

Correct Answer: B

QUESTION NO: 5
What is the purpose of a "dial plan" in a VoIP system within AICC?

A. To design the IVR menu structure. B. To plan the installation of phone lines. C. To define the rules for how phone numbers are dialed and routed. D. To schedule outbound call campaigns.

Correct Answer: C

QUESTION NO: 6
In a geographically distributed AICC deployment, which network technology is used to create a secure, private network over the public internet to connect remote sites and agents?

A. Leased Lines (MPLS) B. Local Area Network (LAN) C. Public Internet without encryption D. Virtual Private Network (VPN)

Correct Answer: D

Huawei HCSP-Presales-Service(AICC) V1.0 - H21-287_V1.0 Exam Questions