Genesys Cloud CX: Scripting Certification - GCX-SCR Exam Questions
QUESTION NO: 1
Which of the following best defines the ACD evaluation method Best Available Skills?
Which of the following best defines the ACD evaluation method Best Available Skills?
Correct Answer: A
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QUESTION NO: 2
Where are Genesys Cloud CX call recordings stored by default?
Where are Genesys Cloud CX call recordings stored by default?
Correct Answer: B
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QUESTION NO: 3
Which of the following correctly shows how an outbound contact's first name displays in a preview mode?
Which of the following correctly shows how an outbound contact's first name displays in a preview mode?
Correct Answer: C
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QUESTION NO: 4
Once you create a custom field on your profile, it cannot be deleted from the Admin interface.
Once you create a custom field on your profile, it cannot be deleted from the Admin interface.
Correct Answer: A
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QUESTION NO: 5
You are an outbound admin and required to configure a script to allow agents to create a contact in the contact list. Select the correct sequence.
1) Associate a contact list with the script.
2) Create a Script.
3) Invoke the "Outbound Create Contact" action with appropriate variables.
4) Enable Outbound features.
You are an outbound admin and required to configure a script to allow agents to create a contact in the contact list. Select the correct sequence.
1) Associate a contact list with the script.
2) Create a Script.
3) Invoke the "Outbound Create Contact" action with appropriate variables.
4) Enable Outbound features.
Correct Answer: D
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QUESTION NO: 6
Identify the script property which is used for exchanging or passing data from one application to another that is unrelated to the call.
Identify the script property which is used for exchanging or passing data from one application to another that is unrelated to the call.
Correct Answer: D
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QUESTION NO: 7
Which components are bound together to add a scheduled callback option to your script?
Which components are bound together to add a scheduled callback option to your script?
Correct Answer: C
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