Genesys Cloud CX: Developer Certification - GCX-GCD Exam Questions
QUESTION NO: 1
Which identifier do you need to provide in the missing section to use the following GET method?
https://api.{{environment}}/api/v2/flows/{___}
Which identifier do you need to provide in the missing section to use the following GET method?
https://api.{{environment}}/api/v2/flows/{___}
Correct Answer: C
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QUESTION NO: 2
Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)
Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)
Correct Answer: C
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QUESTION NO: 3
Which type of request is sent to update all the participants' state to disconnected
Which type of request is sent to update all the participants' state to disconnected
Correct Answer: C
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QUESTION NO: 4
Error 400 by Notification service means the channel has been idle for 24 hours.
Error 400 by Notification service means the channel has been idle for 24 hours.
Correct Answer: A
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QUESTION NO: 5
To assign a Prompt resource using the API, you must have the _______________ permission assigned.
To assign a Prompt resource using the API, you must have the _______________ permission assigned.
Correct Answer: C
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QUESTION NO: 6
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?
Correct Answer: D
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QUESTION NO: 7
For updating a user in Genesys Cloud CX which HTTP method must be used?
For updating a user in Genesys Cloud CX which HTTP method must be used?
Correct Answer: D
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QUESTION NO: 8
Which of the following endpoints are in the list of conversation endpoints? (Choose four.)
Which of the following endpoints are in the list of conversation endpoints? (Choose four.)
Correct Answer: A,C,D,E
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