Genesys Cloud CX: Architect Certification - GCX-ARC Exam Questions [2026]

QUESTION NO: 1
Select the correct expression to create a date-time with the year 2020 for the third of may at 12:00 AM.

A. MakeDateTime(3,5,2020) B. MakeDateTime(2020,5,3) C. MakeDateTime(5,3,2020) D. MakeDateTime(2020,3,5)

Correct Answer: A

QUESTION NO: 2
Which variable's value indicates whether the flow is running in debug mode?

A. Flow.IsDebug B. Flow.Version C. Flow.IsTest

Correct Answer: A

QUESTION NO: 3
Which definition matches the After Call Work option Mandatory, Time-boxed no early exit?

A. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early. B. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete. C. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately ifperforming After Call Work. D. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

Correct Answer: D

QUESTION NO: 4
Select the percentage that indicates a High level in the flow size.

A. 95 B. 90 C. 98 D. 70

Correct Answer: B

QUESTION NO: 5
Select the correct naming convention for a bulk import prompt if the admin wants to create a user prompt named "Welcome" that adds the audio within the .wav file under the English (United States) (en-us) language.

A. prompt user Welcome_en-us B. prompt_user_Welcome/en-us C. prompt_user_Welcome_en-us D. prompt user Welcome/en-us

Correct Answer: C

QUESTION NO: 6
Which definition matches the After Call Work option Optional?

A. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work. B. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early. C. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete. D. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

Correct Answer: C

QUESTION NO: 7
A system that routes interactions based on an algorithm which determines the best available agent for an interaction

A. Architect B. Automatic Call Distribution C. Scheduling D. Call Routing

Correct Answer: B