Genesys Cloud CX Certified Professional - Consolidated - GCP-GCX Exam Questions
QUESTION NO: 1
User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.
User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.
Correct Answer: B
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QUESTION NO: 2
Which platform component manages account configuration, directory search, user membership, phone call routing, and agent assignment?
Which platform component manages account configuration, directory search, user membership, phone call routing, and agent assignment?
Correct Answer: B
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QUESTION NO: 3
Which user role is required to perform the deployment and installation of the Genesys Cloud CX organization?
Which user role is required to perform the deployment and installation of the Genesys Cloud CX organization?
Correct Answer: C
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QUESTION NO: 4
Select all the question types available while creating an Evaluation Form. (Choose three.)
Select all the question types available while creating an Evaluation Form. (Choose three.)
Correct Answer: A,C,E
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QUESTION NO: 5
Which options can be configured when setting up a queue? (Choose two.)
Which options can be configured when setting up a queue? (Choose two.)
Correct Answer: B,C
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QUESTION NO: 6
Select the factors which can cause report generation failures and increased runtimes. (Choose two.)
Select the factors which can cause report generation failures and increased runtimes. (Choose two.)
Correct Answer: A,D
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