Salesforce Certified Field Service Lightning Consultant - Field-Service-Lightning-Consultant Exam Questions [2026]

QUESTION NO: 1
universal containers are implemented field service lightning and wants to make sre the dispatch team receive work orders with appropriate resources and knowledge article requirement is defined What should a consultant recommend to achieve this requirement?

A. work types and skill requirements B. skill requirement work type and case process C. case process work types and record types D. work type skill routing skill requirements operating house and data categories

Correct Answer: A

QUESTION NO: 2
Universal container is evaluating a strategy for reducing the cost of service using the automated scheduling Which two approaches will contribute to this goal?

A. Reduce the overtime per work order B. Reduce the number of territories C. Reduce the travel time per work order D. Reduce the work order per shift

Correct Answer: A,C

QUESTION NO: 3
Universal Containers has implemented a flow that allows technicians to replace faulty or damaged assets directly from within the field service lightning mobile app. Once a replacement has been made, where can the asset relationship s be viewed?

A. Only the primary assets related list on the assets object B. Both the primary assets and related assets related lists on the assets object C. Only the primary assets related list on the work order object D. Both the primary assets and related assets related lists on the work order object

Correct Answer: A

QUESTION NO: 4
Which Work Rule should a Salesforce Field Service Consultant use to assign Service Resources based on related object records?

A. Required Resource B. Resource Availability C. Extended Match D. Match Field

Correct Answer: C

QUESTION NO: 5
Universal Containers wants to represent and track a Bill of Material (BoM). What should a Consultant recommend?

A. Use a custom object to model the BoM. B. Use an ERP to manage the BoM. C. Use Assets and define a hierarchy. D. Use Products and add to an Order.

Correct Answer: B

QUESTION NO: 6
Universal Containers wants to allow Field Technicians to view work progress through the Work Order Line Item card in the Field Service mobile app. How can this be supported?

A. Create a custom Visualforce page, add an external link from the Mobile app to view the page in the mobile browser. B. Create a Report Chart that summarizes Work Order Line Items and add a link to the Lens on the Service Appointment Layout. C. Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians through salesforce1. D. Add the Work Order Line Items Related List to the Work Order Page Layout and assign the Layout to the Technician's profile.

Correct Answer: D

QUESTION NO: 7
Universal containers (UC) wants to schedule work orders only if technicians have the necessary qualifications to complete the designated work In which two ways can UC achieve this Choose 2 answers

A. Leverage the match skills scheduling policy when scheduling appointments B. Leverage the match skills work rule when scheduling appointments C. Create skills that relate to qualifications from setup and assign them to a service resource D. Create skills that relate to qualifications from the skills tab end assign them to a service resource

Correct Answer: B,C

QUESTION NO: 8
universal container (uc) is rolling out inventory management to better manage parts and inventory. UC wants to automatically associate certain parts and products to work orders on creations based on the work to be performed.
How should the Consultant meet this requirement?

A. Add product to the products required related list on the work type object B. Add product to the work order products related list on the asset object C. Add product to the products required related list on the asset object D. Add product to the work order products related list on the work type object

Correct Answer: A

QUESTION NO: 9
Universal container provides multiple service types (i.e installation,
maintenance, Break/fix). Each service requires a variety of skills and certification for resources to excel.
Which two configurations should a consultant implement to meet the requirements?

A. Use work type with required skills B. Select the relevant work type for each resource C. Assign the appropriate skill to resource D. Create a multiple work order line per service

Correct Answer: A,C

QUESTION NO: 10
Universal Containers uses a complex service model that involves scheduling multiple Service Technicians for each customer interaction (e.g., an install). How can a Consultant ensure that a Service Technician enters the data necessary to track completed work?

A. Update the Service Appointment and its associated parent record. B. Update the Case Feed and tag the associated Service Representative. C. Update the Work Order and its associated parent Account. D. Update the Work Order Line Item and its associated parent Asset.

Correct Answer: D

QUESTION NO: 11
Universal containers technicians frequently need to request more parts from another inventory location when stock runs low.
How can universal container technicians achieve this for each product requested?

A. Create a product consumed and a product request line item. B. Create a shipment and a product request line item. C. Create a work order line item and a product request line item. D. Create a product request and a product request line item.

Correct Answer: D

QUESTION NO: 12
Which three objects are associated with the work type?
Choose 3 answers

A. Skills B. Resource C. Article D. Products E. Service appointment

Correct Answer: A,C,D

QUESTION NO: 13
The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of jobs. This change has led to many service appointments to be in violation. There is a global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are still scheduled to resources that lack the appropriate skill level.
What are two reasons appointments remain in violation and are not reassigned?
Choose 2 answers

A. There are no service resources available with the required skill levels. B. The optimizer uses a scheduling policy different from what is used on the dispatch console. C. Global optimization doesn't reschedule appointments that have rule violations. D. The territory of the resources was not included in the global optimization request.

Correct Answer: B,D

QUESTION NO: 14
which configuration can universal containers use to brand the field service lightning mobile app?

A. Company style sheets B. Company address C. Company logo D. Company colours

Correct Answer: C