SAP Certified Application Associate - Solution Architect for CX

QUESTION NO: 1
How does the SAP Integration Advisor service help you accelerate integration development? Note: There are 2 correct answers to this question.

A. By providing SAP advisory consultants to support customer go-lives B. By providing SAP methodology templates for creating integration strategies C. By producing mapping artifacts that can be used within SAP Process Integration or SAP Cloud Integration D. By using a crowd-based machine learning approach to help you create integration content

Correct Answer: C,D

QUESTION NO: 2
Which of the following subprocesses are part of the total workforce management process? Note: There are 3 correct answers to this question.

A. Travel to reimburse B. Improve collaboration with contractors C. Workforce planning D. Avoid unplanned downtime E. External worker management

Correct Answer: A,C,E

QUESTION NO: 3
Your sales organization has requested a solution to optimize sales productivity during car travel including:
Voice controlled tasks list and customer visit documentation via voice. Proactive information about customer issues. Which of the following BTP offerings are recommended to extend SAP Sales Cloud to implement this solution?

A. SAP Conversational AI B. SAP Data Quality Management C. SAP BTP, Kyma runtime D. Service Ticket Intelligence

Correct Answer: A

QUESTION NO: 4
You want to implement a global data privacy policy using SAP Enterprise Consent and Preference Management. What will this enable you to manage? Note: There are 2 correct answers to this question.

A. Customer consent B. Preference settings C. Customer orders D. Data loads

Correct Answer: A,B

QUESTION NO: 5
What is the main benefit of the solution finder capability?

A. It enables automatic solving within the ticketing process. B. It automatically updates both the ticket and the quotation with details of the solution. C. It allows you to benefit from an existing knowledge source within the ticketing process. D. It allows you to benefit from an existing knowledge source during the quotation.

Correct Answer: A,C

QUESTION NO: 6
Which of these lists of objects can be transported into SAP Sales Cloud and SAP Service Cloud?

A. Adaptation Objects,Routing Rules, Key User Extension Fields, Customer Master Data, Workflow Rules B. Adaptation Objects,Configuration, Key User Extension Fields, Customer Master Data, Workflow Rules C. Adaptation Objects, Business Roles, Key User Extension Fields, Surveys, Workflow Rules D. Adaptation Objects, Business Roles, Key User Extension Fields, Customer Master Data, Workflow Rules

Correct Answer: C

QUESTION NO: 7
You want to implement a side-by-side extension for an SAP solution. The common programming language skillset is Java and you would like to leverage the SAP Cloud Application Programming Model. Which of the following deployment options is recommended? Note: There are 2 correct answers to this question.

A. SAP BTP, Kyma runtime B. SAP BTP, Cloud Foundry runtime C. SAP BTP, serverless runtime D. SAP BTP, Neo environment

Correct Answer: D

QUESTION NO: 8
Which functions are available in the Automation Center feature in SAP Emarsys Customer Engagement?
Note: There are 3 correct answers to this question.

A. Campaigns based on lifecycle data activities B. Lifecycle campaigns for large contact lists C. Building activities and event-driven journeys D. Immediate reactions to customer behavior E. Recurring campaigns and prescheduling

Correct Answer: B,C,E

SAP Certified Application Associate - Solution Architect for CX - C_C4HCX_04 Exam Questions