SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2

QUESTION NO: 1
Which of the following API types does SAP recommend to achieve clean core integrations? Note: There are 2 correct answers to this question.

A. IDoc B. OData C. SOAP D. RFC

Correct Answer: B,C

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QUESTION NO: 2
Which of the following actions do you need to grant access to the relevant service objects? Note: There are 2 correct answers to this question.

A. Assign a business role to a service organization B. Set up the case designer with the assignment step employee C. Assign a business role to a user D. Assign a business role to an employee

Correct Answer: C,D

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QUESTION NO: 3
What can you do with Agent Desktop in SAP Service Cloud Version 2? Note: There are 3 correct answers to this question.

A. Assign products to existing accounts. B. Display confirmed entities. C. Create an interaction log. D. Create installed bases. E. Create a service catalog.

Correct Answer: B,C,D

QUESTION NO: 4
Which actions are prerequisites for using registered products? Note: There are 2 correct answers to this question.

A. Create numeric ranges for customers B. Use existing customer records C. Create an installed base D. Activate the service in the business role

Correct Answer: B,C

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QUESTION NO: 5
What steps are required to enable an extension field for cases that allow users to select more than one option? Note: There are 2 correct answers to this question.

A. Create an extension field with data type String and data format Code. B. Activate the Multi Value flag in the adaptation mode. C. Create an extension field with data type Object and data format Code. D. Maintain the list of values and activate the Multi Value flag.

Correct Answer: A,D

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QUESTION NO: 6
Which tool can you use to rename the Accounts facet?

A. Adaptation tool B. Workflow with action type field update C. Language adaptation tool D. Page layout

Correct Answer: C

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QUESTION NO: 7
You want to control the access of fields in SAP Service Cloud Version 2. Which element can help you implement the business need?

A. Case routing B. Approval C. Determination rule D. Page layout

Correct Answer: D

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QUESTION NO: 8
What can you do with Microsoft Teams integration? Note: There are 3 correct answers to this question.

A. Hand over cases. B. Make outbound calls. C. Create appointments. D. Share workspaces. E. Send emails to customers.

Correct Answer: B,C,D

QUESTION NO: 9
Which elements can you use to control the reaction time? Note: There are 2 correct answers to this question.

A. Case Designer with the step option assignment B. Autoflow C. Working calendar D. Operating hours

Correct Answer: C,D

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 - C_C4H56_2411 Exam Questions