SAP Certified Application Associate - SAP Service Cloud Version 2 - C_C4H56I_34 Exam Questions

A. Develop a custom business object. B. Define a custom screen for the mashup. C. Create a mashup to embed the web page of the external solution. D. Use the web page URL of the external solution for extracting input parameters in the mashup E. Include a dedicated step pointing to the mashup in one of the phases of the case type.

A. Service level determination B. A filter option for the case summary C. To control validity of the service catalog D. Case responsibility determination E. Business role assignment

A. Assign an employee to several organizational units. B. Make sure that each organizational unit can have only one function at a time. C. Use the Reporting Line function for selection. D. Make sure an organizational node can only be set up with a replication process from the back end.

A. Installed base B. Calls C. Cases D. Contracts

A. Default account B. Channel e-mail ID C. Mashup service D. Case type E. Channel type

A. Restricted B. No access C. Unrestricted D. Define specific restriction E. Full access

A. Custom field B. Account role C. Event in case D. Reading value of a registered product

A. Assignment to an organizational unit B. Access restriction C. Employee D. User ID

A. Copy an existing status schema. B. Change the existing status schema. C. Add or remove statuses in the existing status schema. D. Create a new version of a status schema.