SAP Certified Application Associate - SAP Service Cloud 2011

QUESTION NO: 1
What are the advantages of using the mashup approach when integrating an SAP Bl system? Note: There are 3 correct answers to this question.

A. Existing reports can be reused B. Offline access is available C. No additional authorization concept is required D. Real-time data access E. No security issues with mashup outside of corporate network

Correct Answer: A,C,D

QUESTION NO: 2
Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct answers to this question.

A. The activity list is automatically generated by the system based on your scoping decisions. B. Scoping is automatically generated by the system based on your fine-tuning decisions. C. Fine-tuning is the process of generating the activity list by answering questions about which business processes will implemented. D. Scoping is the process of matching your individual business requirements to predefined solution capabilities.

Correct Answer: A,D

QUESTION NO: 3
Which action is a prerequisite to implement registered products? Note: There are 2 correct answers to this question.

A. Maintain Number Ranges for Customers B. Maintain Installed Base C. Scope Registered Products D. Purchase a license for the Registered Product

Correct Answer: A,C

QUESTION NO: 4
Question 42: You want to create a service ticket with a reference to an installed base, but installed base is not available for selection.
What could be the reason?

A. You need to be maintained as the contact for the installed base. B. The installed base is in status "In Preparation" and needs to be activated. C. The address of the installed base does not match the account. D. You need to update the skills in the service ticket and the installed base.

Correct Answer: B

QUESTION NO: 5
Which action should an administrator take to get a system bug fixed within SAP Service Cloud?

A. Document an influencer story. B. Create an incident. C. Report a ticket. D. Send an e-mail to SAP Cloud Support.

Correct Answer: C

QUESTION NO: 6
Which of the following elements can you use to restrict access to an installed base? Note: There are 2 correct answers to this question.

A. Skills B. Measurement and reading C. Territory D. Service organization

Correct Answer: C,D

QUESTION NO: 7
Question 33: In the ticket, there is no warranty determined for the registered product. Which of the following reasons could be a cause?

A. The warranty is expired. B. The ticket is escalated. C. The warranty is set to active. D. The registered product has no installed base assignment.

Correct Answer: D

SAP Certified Application Associate - SAP Service Cloud 2011 - C_C4H510_04 Exam Questions