ServiceNow Certified Technical Architect (CTA)

QUESTION NO: 1
What does a ServiceNow governance framework typically define?
Choose 3 answers

A. What decisions need to be made B. How decisions are made C. How work gets done on the platform D. Who is involved in decision-making E. Recurring schedules for governance meetings

Correct Answer: A,B,D

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QUESTION NO: 2
What is the main focus in the Foundation stage of implementing the CSDM framework?

A. Working on CMDB tables associated with ITSM B. Preparing accurate business information for reporting C. Identifying and populating network infrastructure CIs D. Setting up relationships between technology and business

Correct Answer: D

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QUESTION NO: 3
A CTA is advising a large organization with multiple ServiceNow instances across different departments. The client wants to streamline their application deployment process and ensure consistency across instances.
Which recommendation should the CTA prioritize regarding the Application Repository?

A. Use it for a Citizen Development program B. Employ it for real-time collaborative coding C. Use it as a backup for all global application packages D. Use it to centralize and distribute custom apps

Correct Answer: D

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QUESTION NO: 4
What is a core principle for data import in ServiceNow?

A. Schedule imports monthly B. Import data first and validate later C. Use ServiceNow as a data proxy D. Use authoritative sources

Correct Answer: D

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QUESTION NO: 5
What are the primary capabilities of Service Mapping in ServiceNow?
Choose 2 answers

A. Enhance cybersecurity measures across systems B. Establish links between IT infrastructure components and application services C. Oversee software licensing for various platforms D. Create a service-centric Configuration Management Database (CMDB) E. Automate routine IT infrastructure updates

Correct Answer: B,D

ServiceNow Certified Technical Architect (CTA) - CTA Exam Questions