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ASQ Certified Manager of Quality/Organizational Excellence - CMQ-OE Exam Questions

QUESTION NO: 1
Which of the following types of benchmarking is used to compare similar processes that are used in different industries?

A. Generic B. Functional C. Financial D. Internal

Correct Answer: B

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QUESTION NO: 2
The quality manager for Acme Company has been asked by Sloan Tools, a neighboring company, to provide Sloan employees with the same SPC training that Acme developed and uses for its employees. Sloan operates in a different industry from Acme but believes that its employees can benefit from the SPC training. In this situation, the Acme quality manager should take which of the following actions?

A. Turn down the offer to avoid any actual or perceived conflict of interest B. Discuss the otter with Acme management, since the training was developed by Acme C. Accept the offer, since Sloan is not a competitor D. Accept the offer as an opportunity to gain knowledge that will ultimately benefit Acme

Correct Answer: B

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QUESTION NO: 3
To ensure continued customer loyalty, a company must take which of the following steps?

A. Implement statistical process control B. Identify the organisational needs of the company C. Resolve complaints in a timely manner D. Use just-in-time operations

Correct Answer: C

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QUESTION NO: 4
The primary reason that quality training fails is due to lack of:

A. Experienced trainers B. Appropriate reference materials C. Oversight and review by the quality function D. Support and participation by managers

Correct Answer: D

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QUESTION NO: 5
Which of the following activities describes the team leader ' s role in a team-based organisation?

A. Providing training to team members B. Reinforcing behavioral changes by rewarding active team members C. Ensuring that the team ' s decisions and plans are communicated outside the team D. Negotiate additional organizational resources

Correct Answer: C

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QUESTION NO: 6
Which of the following is an appropriate way to resolve conflict?

A. Find a convenient time and place to discuss the issue rationally B. Document the resolution in the personnel files of all parties involved in the conflict C. Work together to find a mutually agreeable solution D. Use power and authority to realign the conflict to support the larger organization

Correct Answer: C

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QUESTION NO: 7
What type of financial measure can be used to compare the value of quality improvement projects with that of other company investments?

A. Customer satisfaction levels B. Internal reject rates C. Return on investment D. Cost of quality

Correct Answer: C

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QUESTION NO: 8
In project management, a benefit/cost ratio can be used to

A. select projects B. select team leaders C. calculate a project ' s true cost D. allocate appropriate resources

Correct Answer: A

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QUESTION NO: 9
Which of the following elements is critical to teams being successful?

A. They agree oil their mission or purpose. B. They establish weekly targets and plans C. They establish long-range goals. D. They start with corporate objectives.

Correct Answer: A

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QUESTION NO: 10
In order to communicate effectively, managers must understand which of the following aspects of their audience?

A. An audience of workers will receive the information more willingly than an audience of managers. B. The audience ' s culture is separate and subordinate to the corporate culture. C. The audience ' s culture may be different from their own. D. The audience is responsible for being engaged in the communication exchange.

Correct Answer: C

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QUESTION NO: 11
Which of the following elements must be known for a team to conduct a process capability study?

A. The optimal control limits B. The cause of the variation C. The standard deviation of the mean D. The specification limits

Correct Answer: D

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QUESTION NO: 12
A company uses a process in which all workers and departments that are involved in bringing a product to market are required to participate in all phases of product development, from concept through delivery. What type of engineering process 1s the company using?

A. Concurrent B. Manufacturing C. Reliability D. Quality

Correct Answer: A

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QUESTION NO: 13
When a unit of measure is being established for a product, the most important consideration is that the

A. production work processes be mapped B. parameters of other products be considered C. data collection be easy D. interpretation be uniform

Correct Answer: D

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QUESTION NO: 14
During the initial stage of a team ' s development, the most appropriate leadership style is

A. participative B. authoritative C. facilitative D. directive

Correct Answer: D

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