ServiceNow Certified Implementation Specialist - Service Mapping

QUESTION NO: 1
Which of the following represents the skills needed that a Service Mapping administrator or implementer should have? (Choose four.)

A. Understanding of XML, Regex, Delimited text, and JSON B. Understanding of protocols such as HTTP, TCP, SNMP, SOAP, and REST C. Understanding of relational database theory D. Scripting capabilities with respect to Unix and Windows commands E. Intermediate or above Windows and Unix administration skills F. Sufficient skills to build an enterprise web site

Correct Answer: A,B,D,E

QUESTION NO: 2
When building a Discovery Pattern, which one of the following operations results in a termination of the Identification or Connection Section if a condition is not met?

A. Set Parameter Value B. Filter Table C. Merge Table D. Match

Correct Answer: D

QUESTION NO: 3
Which is the most common risk that can negatively impact a Service Mapping engagement?

A. The MID Server resource requirements are beyond capacity of the customer B. The customer is not using Active Directory for credential authentication C. The customer security team is not made aware early enough in the engagement of the credential requirements D. The customer external firewall only communicates on outbound port 80 and 443

Correct Answer: C

QUESTION NO: 4
Which of the following are benefits a service map can bring during an Incident resolution? (Choose three.)

A. Narrows down possible affected components when a service is impacted. B. Quickly identifies any recent changes performed on components of the impacted service. C. Helps pinpoint code errors after a faulty application is identified. D. Helps reduce the number of unplanned changes in a customer environment. E. Quickly identifies any recent incidents that occurred on components of the impacted service.

Correct Answer: B,C,D

QUESTION NO: 5
Which one of the following best describes the process that Service Mapping uses to run a command on a target device?

A. The MID Server decides what command to execute, executes the command on the target device, and returns the result to the ServiceNow instance in an XML payload. B. Service Mapping sends a request to the target device to execute a command, and the target device returns the result to the ServiceNow instance through the MID Server. C. Service Mapping sends a request to the target device to execute a command, and the target device returns the result to the ServiceNow instance. D. Service Mapping provides a task with the command that the MID Server collects, the MID Server executes the command on the target device, and returns the result to the ServiceNow instance in an XML payload.

Correct Answer: A

QUESTION NO: 6
What is the recommended approach to map a heavily containerized service in a production environment?

A. Use manual application services B. Leverage tag-based mapping C. Apply top-down discovery D. Use a dynamic CI group

Correct Answer: B

QUESTION NO: 7
Which one of the following is the most common risk that can negatively impact a Service Mapping engagement?

A. The customer external firewall does not meet the requirements needed for the Service Mapping MID Server to communicate with their ServiceNow Instance. B. MID server resource requirements are beyond capacity of the customer. C. Customer security team is not made aware early enough in the engagement of the credential requirements. D. Customer is not using Active Directory for credential authentication.

Correct Answer: A

QUESTION NO: 8
Which of the following are methods used to initiate discovery on a service? (Choose three.)

A. Map services based on Assets stored in the CMDB. B. Map multiple services by importing entry points from a CSV file. C. Map a single service defined by configuring an entry point. D. Map services suggested by the discovery of MID Servers in an enterprise. E. Map multiple services suggested by Service Mapping by discovering the load balancers in an enterprise.

Correct Answer: C,D,E

ServiceNow Certified Implementation Specialist - Service Mapping - CIS-SM Exam Questions