ServiceNow Certified Implementation Specialist - IT Service Management - CIS-ITSM Exam Questions
QUESTION NO: 1
When configuring stages in Flow Designer, what are some of the options that can be done? (Choose two.)
When configuring stages in Flow Designer, what are some of the options that can be done? (Choose two.)
Correct Answer: B,C
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QUESTION NO: 2
What is the minimum number of offering(s) a service must have to move to the Catalog phase?
What is the minimum number of offering(s) a service must have to move to the Catalog phase?
Correct Answer: A
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QUESTION NO: 3
Which baseline Change Flow automatically generates a Change task, for Post Implementation Review?
Which baseline Change Flow automatically generates a Change task, for Post Implementation Review?
Correct Answer: D
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QUESTION NO: 4
Your company sells bicycles. They want to build a service catalog for current and prospective customers, so they can browse for bicycles and accessories, and make purchases.
What interface is suitable for these external users?
Your company sells bicycles. They want to build a service catalog for current and prospective customers, so they can browse for bicycles and accessories, and make purchases.
What interface is suitable for these external users?
Correct Answer: C
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QUESTION NO: 5
Your customer wants to limit the users who are able to see internal Network requests, to members of the Network department.
Which roles would enable you to make these required changes?
Choose 2 answers
Your customer wants to limit the users who are able to see internal Network requests, to members of the Network department.
Which roles would enable you to make these required changes?
Choose 2 answers
Correct Answer: A,C
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QUESTION NO: 6
Which is the process responsible for delivering items that have been ordered from a Service Catalog?
Which is the process responsible for delivering items that have been ordered from a Service Catalog?
Correct Answer: C
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QUESTION NO: 7
What actions can a user with the itil_admin role take in support of Change Management? (Choose three.)
What actions can a user with the itil_admin role take in support of Change Management? (Choose three.)
Correct Answer: A,B,E
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QUESTION NO: 8
If the Assignment group is empty on an incident record what happens when an agent that is a member of multiple user groups clicks the Assign to the UI action?
If the Assignment group is empty on an incident record what happens when an agent that is a member of multiple user groups clicks the Assign to the UI action?
Correct Answer: D
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QUESTION NO: 9
Which platform role can create service portfolios and taxonomy nodes?
Which platform role can create service portfolios and taxonomy nodes?
Correct Answer: A
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QUESTION NO: 10
After publishing an item via Catalog Builder, the associated update set is set to which state?
After publishing an item via Catalog Builder, the associated update set is set to which state?
Correct Answer: A
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