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ACMP Global Certified Change Management Professional - CCMP Exam Questions

Page: 1 / 20
Total 153 questions

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QUESTION NO: 1
What is the key factor to consider when assessing the organizational readiness for a change?

A. The change leader's track record with past changes B. The rigor applied to establish the business case C. The gaps between the change leaders' expectations and the collective organizational view D. The organizational policy leaders are following regarding governance

Correct Answer: C

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QUESTION NO: 2
The change project is ongoing but the sponsor is concerned about the readiness of the business and has asked for a change manager to be brought in. The project manager has never before worked with a change manager.
What is an appropriate first measure for the change manager to take?

A. Clarify roles and responsibilities of the project manager and the change manager B. Introduce a tool to monitor the change management plan C. Send out a newsletter about the onboarding of a change manager D. Begin with stakeholder analysis

Correct Answer: A

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QUESTION NO: 3
How is sponsorship most successful during change?

A. Sponsors build awareness with stakeholders regarding the need for change and participate throughout the project B. The role of the sponsor is clearly defined and agreed upon by the sponsor and change lead C. The sponsor is well equipped to deliver communications and key messages about the change D. The sponsor is coached and supported throughout the change management effort

Correct Answer: A

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QUESTION NO: 4
As a mature company in a heavily regulated industry, what is one of the factors that could limit the organizational capacity to change IT systems?

A. External environmental stability B. Extent to which the organization has experience with change management tools C. Operational ability to absorb change D. Historical experience with change

Correct Answer: C

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QUESTION NO: 5
Why is a stakeholder analysis important in the evolution of change impact and organizational readiness?

A. It identifies the impact of pitfalls and barriers on people B. It identifies those that would be impacted by the change C. It facilitates the understanding of risks on people D. It facilitates the planning of focus groups and communications strategies

Correct Answer: B

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QUESTION NO: 6
What document explains the current opportunity, risks or consequences and benefits of a change?

A. Business case B. Change definition C. Change research D. Success measures

Correct Answer: A

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QUESTION NO: 7
What is the intended outcome of a measurement and benefits realization plan?

A. Measure stakeholder commitment and sponsor satisfaction B. Identify when a change effort is meeting goals and rewards are appropriate C. Measure when a change effort has achieved desired adoption levels D. Identify when change effort is not meeting goals and mitigation strategies are required

Correct Answer: D

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QUESTION NO: 8
What are the essential tools that when used together minimize the risk of unsustainability of a change effort?

A. Sponsorship plan, stakeholder engagement plan and learning and development plan B. Resource plan, project schedule and sponsorship plan C. Communication plan, learning and development plan and reward and recognition system D. Vision statement, project charter and strategy plan

Correct Answer: C

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Page: 1 / 20
Total 153 questions

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