IBM Fundamentals of Applying IBM SmartCloud Control Desk V1

QUESTION NO: 1
Which application is used in IBM SmartCloud Control Desk to manually import data such as users, assets, and configuration items?

A. Integration Framework B. Data Analyzer C. Enterprise Identity Mapping D. Migration Manager

Correct Answer: A

QUESTION NO: 2
Which process changes the definition of a Configuration Items?

A. Configuration Management B. Change Management C. Configuration Items Management D. Release Management

Correct Answer: A

QUESTION NO: 3
A client requires change management to gain better control of the configuration items in its data centers.
Which application and configuration could be used to enable automation to have a more effective change in the business flow?

A. Change calendars, custom class actions, and active cron tasks B. Planned schedules in the scheduler, preserving schedule start dates C. Active processes in Workflow Launcher and active job plans D. Workflow Designer and response plans with plan criteria

Correct Answer: D

QUESTION NO: 4
Which edition is included in the IBM SmartCloud Control Desk VMImage solution?

A. Entry Edition B. Service Provider Edition C. Everyplace Edition D. Full Edition

Correct Answer: A

QUESTION NO: 5
Which IBM SmartCloud Control Desk offering is appropriate for a customer needing only a Service Desk and simple change management?

A. Service Provider B. Entry Edition C. IBM SmartCloud Control Desk D. Everyplace

Correct Answer: B

QUESTION NO: 6
Using IBM SmartCloud Control Desk what would be the logical application for an end user to create a record for a user issue?

A. Self Service Center B. Report an Issue C. Service Request D. Incident

Correct Answer: A

IBM Fundamentals of Applying IBM SmartCloud Control Desk V1 - C9560-659 Exam Questions