IBM SmartCloud Control Desk V7.5 Fundamentals - C9560-652 Exam Questions [2026]

QUESTION NO: 1
What can be configured by an administrator in the Self Service Center application?

A. The items included in the navigator and the order in which they are displayed. B. The colors and thresholds limits for the monitor gauges. C. The background color of the shopping cart. D. The fonts for the Self Service Center application.

Correct Answer: A

QUESTION NO: 2
The Start Center's Help menu provides links to which two resources? (Choose two.)

A. IBM Electronic Support B. IBM developerWorks Wiki C. StartCenterHelp D. IBM Redbooks E. Self Service Help

Correct Answer: A,C

QUESTION NO: 3
A service desk agent receives a service request in their work queue. By default, how is it made visually clear this request was created from a standard offering?

A. On the Activities tab the check box for is checked for- Is standard offering? B. On the Service Request the fields Catalog Request ID and Source are populated C. On the Specification tab there is a Show Offering dialog box D. On the Service Request header the Source field says Standard Offering

Correct Answer: B

QUESTION NO: 4
What is the difference between an Actual Configuration Item and a Configuration Item (CI)?

A. There must be an active Change created against the CI. B. There maybe an active Change created against the CI. C. There must be an active Change created against the Actual CI. D. There may be an active Change created against the Actual CI.

Correct Answer: B

QUESTION NO: 5
Which three tasks are available in the IBM SmartCloud Control Desk Entry Edition? (Choose three.)

A. Importing data B. Administering self-service C. Managing configuration items D. Managing changes E. Working with incidents and problems F. Managing IT assets

Correct Answer: B,D,E

QUESTION NO: 6
Where can a user find the application to manage authorized assets?

A. IT Infrastructure module, Reconciliation application B. Assets module, Assets application C. IT Infrastructure module, Authorized Assets application D. Assets module, Authorized Assets application

Correct Answer: B

QUESTION NO: 7
Which Service Level Agreement (SLA) option can be set at the Organization level in IBM SmartCloud Control Desk V7.5?

A. Apply multiple SLAs based on ticket priority B. Use calendar for calculating escalation notifications C. Allow application of multiple SLAs D. Allow SLAs to be used in multiple sites

Correct Answer: C

QUESTION NO: 8
Which process changes the definition of a Configuration Items?

A. Configuration Management B. Change Management C. Configuration Items Management D. Release Management

Correct Answer: A

QUESTION NO: 9
What is a responsibility of the Service Catalog Designer?

A. To provide Service Level Agreement details for catalog entries B. To determine which catalog views should be added or deleted C. To define which services are available to which users D. To keep the entries aligned with the services in the IT Portfolio

Correct Answer: D

QUESTION NO: 10
Which ticket type must be used to investigate the underlying cause of a set of issues?

A. Problem B. Solution C. Incident D. Process Request

Correct Answer: A