IBM Information Management Front End Tools and Processes

IBM Information Management Front End Tools and Processes - C2090-045 Exam Questions

QUESTION NO: 1
Which action must be done by a FrontEnd (FE) engineer in order to requeue a PMR to the BackEnd (BE) queue using CCWIN?

A. Increase the AQS set level up to 6. B. Contact BE by phone or using Sametime chat. C. Fill in the "NEXT QUEUE" field with the FE feedback queue. D. E-mail BE notifying them of the upcoming customer PMR.

Correct Answer: A

QUESTION NO: 2
Prior to transferring a OneTeam PMR to the BackEnd , a problem summary should be added to the PMR. The OneTeam process uses the term EDANT to describe the mandatory information that should be included in the problem summary.
What does the N in EDANT stand for?

A. New customer contact B. Next Action C. Named Advice D. Nice to have

Correct Answer: B

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QUESTION NO: 3
Which User ID is required to access CCWIN?

A. IBM Intranet User ID B. RETAIN User ID C. Windows Log-in ID D. Lotus Notes User ID

Correct Answer: B

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QUESTION NO: 4
What action must always be performed before submitting a new DCF technote?

A. Ask the customer if they agree to open a technote. B. Check for duplicate items in CAST or the Technote Database. C. Forward the PMR to the BackEnd. D. Install the DCF Item Creator application.

Correct Answer: B