SAP Certified Application Associate - SAP S/4HANA Cloud, public edition – Service

QUESTION NO: 1
A service quotation containing multiple items has been created and sent to a customer. However, this customer wants to order only one specific service item of the service quotation and reject the rest.
How do you proceed to store this information in the system?

A. You only convert the service item into a service order that the customer wants. This automatically rejects all other items in the service quotation. B. You start by rejecting the complete service quotation. You then create a new one with only the service item in it that the customer would like to order. C. You edit the service quotation and remove all items from it that the customer rejected. You then proceed to convert the remaining item into a service order. D. You use the partial acceptance feature of the service quotation and accept one item. You then reject all remaining items of the service quotation.

Correct Answer: D

QUESTION NO: 2
You are analyzing the integration between service contracts and billing functionality.
What possibility does the SAP S/4HANA Cloud system offer when setting up this integration?

A. A billing plan that contains settlement rules can be assigned to the material master record representing the service used in a service contract. B. A billing plan that contains settlement rules can be assigned to a service contract item during its creation. C. Settlement rules can be assigned to a service contract during its creation with a billing plan assigned to the material master record representing the service. D. A billing plan can be assigned to a service contract, with settlement rules assigned to the material master record representing the service.

Correct Answer: B

QUESTION NO: 3
According to the General Data Protection Regulation (GDPR) laws, when are SAP customers considered data controllers?

A. When they extract legacy data in preparation for migration B. When they request implementation of a cloud solution C. When they engage other businesses in the European Union D. When they use SAP cloud applications

Correct Answer: D

QUESTION NO: 4
You need to procure a spare part from an external party.
When does the SAP S/4HANA Cloud system generate a purchase requisition for the spare part?

A. A purchase requisition is generated automatically once a service contract item has been created for the spare part. B. A purchase requisition is generated automatically once the service order line item for the spare part is output and sent to the supplier. C. A purchase requisition can only be generated automatically using a material requirements planning (MRP) run. D. A purchase requisition is generated automatically once the service order line item for the spare part is released and saved.

Correct Answer: B

QUESTION NO: 5
What test process types are available in the Manage Your Test Processes app?
Note: There are 3 correct answers to this question.

A. Regression B. Integration C. Custom D. Standard E. Post-upgrade

Correct Answer: C,D,E

QUESTION NO: 6
What are examples of scope items that allow for the use of configurable service products in service documents?

A. Service Order Management and Monitoring (3D2) B. Service Contract Management (3MO) C. Service Contract Management with Advanced Variant Configuration (6GU) D. Service Order Management with Advanced Variant Configuration (6GS)

Correct Answer: C

QUESTION NO: 7
Which features are available in your SAP S/4HANA Cloud system when scope item Credit Memo Processing for Service Management (4GG) has been activated?
Note: There are 2 correct answers to this question.

A. A new item category called Credit Memo Request Item becomes available for service contract items. B. An approval flow for the approval of service contract items for the creation of credit memo requests can be created. C. Once created, a credit memo request is visible in the Transaction History of the service order to which it applies. D. A credit memo request can be created using the Manage Credit Memo Requests app or the Create Sales Orders (VA01) app.

Correct Answer: C,D

QUESTION NO: 8
Which of the following security measures is the customer responsible for?

A. Change logging through audit trails B. API management C. Application-level user management D. Deactivation of SAP administrative users

Correct Answer: C

QUESTION NO: 9
What are the available methods through which you can fill staging tables in the SAP HANA database of the target system?
Note: There are 3 correct answers to this question.

A. XML templates B. Customer's ETL tools C. SAP Smart Data Access D. SAP HANA Smart Data Integration (SDI) E. SAP SQL Anywhere

Correct Answer: B,C,D

SAP Certified Application Associate - SAP S/4HANA Cloud, public edition – Service - C-S4CSV-2302 Exam Questions