The KPI Institute Certified KPI Professional - C-KPIP Exam Questions [2026]

QUESTION NO: 1
For "Orders delivered on time (%)", the trend is good when:

A. Decreasing B. This is not a KPI C. Increasing D. Within range

Correct Answer: C

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QUESTION NO: 2
Which of the following design features for graphs should be avoided?

A. Representing the individual value of each bar in a bar chart B. Light grid bars C. 3D D. Use of a limited number of colors

Correct Answer: C

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QUESTION NO: 3
Which of the following phrases can convert into a KPI the statement: "Customers evaluated the service quality as being high"?

A. Achieve high service quality B. Service quality project C. Quality services D. Service quality rating

Correct Answer: D

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QUESTION NO: 4
What are the most common challenges in data gathering?

A. Timeliness, completeness and accuracy B. Accuracy and consistency C. Timeliness, accuracy and data visualization D. Timeliness and integrity

Correct Answer: A

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QUESTION NO: 5
Which of the statements represents an objective?

A. Achieve 50% growth in profits B. Improve business profitability C. Reach $1M in revenues by 2013 D. All the answers

Correct Answer: D

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QUESTION NO: 6
Which purpose would you choose to justify the selection of "Processes optimized (%)" as a KPI?

A. To monitor process implementation B. To monitor the advances made in maturing process management as a capability C. To measure processes D. To evaluate processes

Correct Answer: B

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QUESTION NO: 7
How often should KPIs be modified?

A. Once a year B. As often as required by strategy / operational changes C. Once a month D. Once a quarter

Correct Answer: B

QUESTION NO: 8
Which value driver will influence "Service quality index"?

A. None of the answers B. Orders processed per day C. Staff trained (%) D. Backlog orders (#)

Correct Answer: A