SAP Certified Business Associate - SAP C/4HANA Business Processes: Lead to Cash

QUESTION NO: 1
Which SAP Solution can help guide Sales to close deals via Lead Scoring, Opportunity Scoring or Product Recommendation?

A. SAP Service B. SAP Data C. SAP Analytics D. SAP Leonardo

Correct Answer: D

QUESTION NO: 2
What is Qualtrics?

A. It is an observation management platform, designed to allow you to gather, analyse and act on your core business data B. It is an expertise management platform, designed to allow you to gather, analyse and act on your core business data C. It is an operations management platform, designed to allow you to gather, analyse and act on your core business data D. It is an experience management platform, designed to allow you to gather, analyse and act on your core business data

Correct Answer: D

QUESTION NO: 3
In which system is the comission calculated?

A. SAP S4HANA B. SAP Commerce Cloud C. SAP Sales Cloud D. SAP Service Cloud

Correct Answer: C

QUESTION NO: 4
What are 2 Queries that might have been configured in the Deal Finder for Sales to review?

A. Lost Opportunities B. Hot leads C. Closed Opportunities D. Leads to review

Correct Answer: B,D

QUESTION NO: 5
What is a typical scenario to gather experience data in the Quote-to-Order stage?

A. A post-purchase survey B. A pre-purchase product page feedback survey C. A feedback button on the quote page D. Acomplaint in SAP Commerce Cloud

Correct Answer: A

QUESTION NO: 6
What is a logical step that can be taken, if SAP Marketing Cloud generates a campaign that did not get a response from the customer?

A. SAP Marketing Cloud can retarget customers and remind them of new offers B. SAP Marketing Cloud can archive the customer and mark them for deletion C. SAP Marketing Cloud should automatically discard the contact D. SAP Marketing Cloud can generate automatic calls to remind them of the offer

Correct Answer: A

QUESTION NO: 7
What is a logical step that can be taken, if SAP Marketing Cloud generates a campaign that did not get a response from the customer?

A. SAP Marketing Cloud can retarget customers and remind them of new offers B. SAP Marketing Cloud can archive the customer and mark them for deletion C. SAP Marketing Cloud should automatically discard the contact D. SAP Marketing Cloud can generate automatic calls to remind them of the offer

Correct Answer: A

QUESTION NO: 8
Which SAP Solutions compose the Customer Experience End-to-End process?

A. SAP C/4HANA, SAP S/4HANA, SAP Leonardo, SAP Fiori B. SAP C/4HANA, SAP HANA, SAP Leonardo, SAP Fiori C. SAP C/4HANA, SAP S/4HANA, SAP Leonardo, SAP Analytics Cloud D. SAP C/4HANA, SAP ESP, SAP Leonardo, SAP Analytics Cloud

Correct Answer: C

QUESTION NO: 9
True or False: Customer segmentation can be improved by using machine learning.

A. True B. False

Correct Answer: A

SAP Certified Business Associate - SAP C/4HANA Business Processes: Lead to Cash - C-C4HL2C-92 Exam Questions