SAP Certified Application Associate - SAP Service Cloud Version 2 - C-C4H56I-34 Exam Questions

A. In the general configuration of Agent Desktop B. The event types are enabled by default and cannot be changed. C. In the timeline configuration D. In the Customer Hub screen configuration

A. Product B. Account hierarchy C. Account D. Employee

A. Maintain case types B. Set up Agent Desktop C. Set scoping attributes D. Set up deals

A. The warranty is assigned to a contract. B. Routing rules can be applied to warranties. C. The warranty is assigned to a registered product. D. The system can be set up so that certain service levels are not covered.

A. Maintain exchange rate B. Maintain organizational units C. Select country theme D. Enable country/region

A. Auto flow B. Adaptation C. Page layout D. Language adaptation

A. Service level determination B. A filter option for the case summary C. To control validity of the service catalog D. Case responsibility determination E. Business role assignment

A. Define case types and assign responsible teams and employees. B. Set up rule(s) for case routing to employees. C. Set up rule(s) for case routing to teams. D. Set up rules with BRF+.

A. Assign an employee to several organizational units. B. Make sure that each organizational unit can have only one function at a time. C. Use the Reporting Line function for selection. D. Make sure an organizational node can only be set up with a replication process from the back end.