SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2

QUESTION NO: 1
Which element can be used to restrict access to views?

A. Determination rules B. Code list restrictions C. Field attributes D. Business roles

Correct Answer: D

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QUESTION NO: 2
Which of the following API types does SAP recommend to achieve clean core integrations? Note: There are 2 correct answers to this question.

A. IDoc B. OData C. SOAP D. RFC

Correct Answer: B,C

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QUESTION NO: 3
Which of the following describe how access restrictions are governed in SAP Service Cloud Version 2?

A. If the access rights are contradictory, the system automatically grants no access. B. Unrestricted access rights override any restrictions you have defined. C. Restricted access rights override any unrestricted access you have defined. D. End users can decide if access rights override any restrictions.

Correct Answer: B

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QUESTION NO: 4
Service agents working on a specific case type in SAP Service Cloud Version 2 need to access and perform defined actions in an external solution. What steps must an administrator perform to make this possible? Note: There are 3 correct answers to this question.

A. Develop a custom business object. B. Define a custom screen for the mashup. C. Create a mashup to embed the web page of the external solution. D. Include a dedicated step pointing to the mashup in one of the phases of the case type. E. Use the web page URL of the external solution for extracting input parameters in the mashup.

Correct Answer: C,D,E

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QUESTION NO: 5
You have configured the Service Level Agreements and their determination rules, but they are not derived in the case. Which of the following could be a reason for this? Note: There are 2 correct answers to this question.

A. The determination rules have been configured, but not activated. B. A workflow rule was not scheduled to trigger the determination. C. Service Level Agreements are not configured in fine-tuning. D. Service Level Agreements are not activated as a service.

Correct Answer: A,C

QUESTION NO: 6
You want to assign employees, status, a service catalog, and a hierarchy to cases. Which of the following configuration options is correct? Note: Scroll down to view all possible answer options.

A.

B.

C.

D.

Correct Answer: C

QUESTION NO: 7
You want to assign a value to a specific field based on another field value calculation. Which of the following can you create to enable the field calculation?

A. A workflow B. An autoflow C. A determination D. A field attribute

Correct Answer: C

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QUESTION NO: 8
Which of the following rule options can be implemented to automatically assign a case?

A. Autoflow B. Case routing C. BRF+ D. Validation

Correct Answer: A,B

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QUESTION NO: 9
Which actions are necessary to use installed bases in cases? Note: There are 2 correct answers to this question.

A. The installed base must be set to active status. B. At least one registered product must be assigned to the installed base. C. An active service contract must be added to the installed base. D. A customer needs to be assigned to the installed base.

Correct Answer: C,D

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 - C-C4H56-2411 Exam Questions