SAP Certified Application Associate - SAP Service Cloud 1811

QUESTION NO: 1
Which of the following functions are provided by the SAP add-in for Microsoft Excel? Note: There are 2 correct answers to this question.

A. Insert SAP Cloud for Customer reports into Microsoft Excel spreadsheets B. Upload Microsoft Excel workbooks to SAP Cloud for Customer C. Publish microsoft Excel workbooks to Microsoft Sharepoint from SAP Cloud for Customer D. Upload to Microsoft Outlook add-in from Microsoft Excel add-in

Correct Answer: A,B

QUESTION NO: 2
Which of the following functions are provide by the SAP add in for micros of excel? Note: There are 2 correct answer to this question.

A. Insert SAP Cloud for Customer reports into Microsoft Excel spreadsheets B. Upload Microsoft excel worksbook to SAP Cloud for Customer C. Publish Microsoft Excel workbooks to the Microsoft sharepoint from SAP Cloud for Customer D. Share SAP Cloud for Customer report data using Object Linking and Embedding (OLE)

Correct Answer: B,C

QUESTION NO: 3
For registered products, counter readings are recorded in which of the following facets?

A. Measurement logs B. Measurement C. Items D. Maintenance plans

Correct Answer: A

QUESTION NO: 4
Which of the following prepackaged mashups exist for SAP Cloud for customer?

A. Mind touch B. SAP Jam C. Hotmail D. Google Maps

Correct Answer: B,C

QUESTION NO: 5
Which of the following tasks can you perform using the fine tuning activity for service processing during business configuration?
Note: There are 2 correct answers to this question

A. Disable the profanity check for outbound responses B. Manage business tasks for employee support C. Create or delete custom channels D. Assign tickets to the last processor

Correct Answer: B,C

QUESTION NO: 6
What does a Simulate Run action display in maintenance plans?

A. A success status to indicate if the maintenance plan run was successful B. The number objects for which a work tickets would be created C. The top 10 objects for which a work ticket would be created D. A list of all objects for which a work ticket would be created

Correct Answer: A

QUESTION NO: 7
Which information is updated after the SAP Cloud for Customer contract has been successfully replicated to SAP ERP?
Note: There are 3 correct answers to this question.

A. External ID B. Total price C. Pricing status D. Transfer status E. Invoicing status

Correct Answer: C,D,E

QUESTION NO: 8
When using data migration template for the initial load, which activities are parts of the migration process?
Note: There are 3 correct answers to this question.

A. Upload data from the template file B. Export data to local file C. Realign territory data D. Align data fields with input fields E. Find and fix errors in the data file

Correct Answer: B,C,E

QUESTION NO: 9
Which of the following involved parties are supported by default for the installed base and installed base items? Note: There are 3 correct answers to this questions

A. Territory Manager B. Service technician team C. Responsible employee D. Service engineer E. Customer

Correct Answer: B,C,E

QUESTION NO: 10
Which of the following can you use to restrict the values of a dropdown list?

A. Key user tool (KUT) B. Access rights C. Page layout D. Code list

Correct Answer: D

QUESTION NO: 11
Which scoping element from customer care do you select to enable SAP JAM as a Knowledge Base in SAP Cloud for Customer?

A. Service request management B. Service an repair C. Knowledge Base D. Communication for customer care

Correct Answer: C

SAP Certified Application Associate - SAP Service Cloud 1811 - C-C4C14-1811 Exam Questions