SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions - C-BCSCX-2502 Exam Questions

QUESTION NO: 1
Which SAP CX solution would you position to process customer issues?

A. SAP Emarsys B. SAP Sales Cloud Version 2 C. SAP Customer Data Cloud D. SAP Service Cloud Version 2

Correct Answer: D

QUESTION NO: 2
Which of the following are capabilities of SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.

A. Case Management B. Forecasting and Pipeline Management C. Intelligent Lead Score D. Agent Desktop E. Guided Selling

Correct Answer: B,C,E

QUESTION NO: 3
Your customer wants to sell their products and services through the internet.
Which application would you recommend?

A. SAP Commerce Cloud B. SAP Business Technology Platform C. SAP Sales Cloud Version 2 D. SAP Service Cloud Version 2

Correct Answer: A

QUESTION NO: 4
Which solution can be used to analyze a real-time 360 view of the customer?

A. SAP Customer Data Platform B. Customer Identity Access Management (CIAM) for Business-to-Consumer (B2C) C. Enterprise Consent and Preference Management D. Customer Identity Access Management (CIAM) for Business-to-Business (B2B)

Correct Answer: A