Salesforce Communications Cloud Accredited Professional

QUESTION NO: 1
ABC cloud communication service provider that uses communication cloud for their B2B Market. ABC cloud sells services to tier 1 enterprise companies across the globe the number of items in the cart for each customer is usually high and with new products being introduced, the company expects even higher cart numbers. Sales representative started to notice performance reduction while submitting big carts to order management. A consultant was asked to provide design guidance for product design while taking into consideration communication cloud CPQ and order management constraints. Which two options should the consultant consider while designing the commercial catalog?

A. Keep the number of attribute on the product low, avoid big picklist and direct assignments. B. Avoid deep product hierarchy and big list of add on, limit the number of advance rule such as AutoAdd or Auto Remove products. C. Advise them to use picklist attribute with multiple pick lists values instead of configuring new products D. Model all product in flat while controlling the cardinality with AutoAdd and AutoRemove advanced rules

Correct Answer: C

QUESTION NO: 2
Universal containers (UC) is implementing communication cloud. One of the KPIs for their digital transformation is to reduce time to market for new product and products changes since it is currently takes three-month end to end to launch new product. Which two actions will help measure product time to market in communication loud?

A. Create salesforce report on EPC project object to track the product time to market. B. Create a Product Time to market app from template in CRM analytics to track the product time to market C. Create a salesforce Report on the Product object to track the product time to market D. Leverage the EPC functionality to track the product related configuration.

Correct Answer: A

QUESTION NO: 3
ABC communication is using communication cloud for managing its product catalog. The inventory maintains SKUs and enter data related to SKUs. A consultant is analyzing options to sync the SKU data with communication cloud EPC products in the product catalog.
Which communication cloud feature should consultant recommend for this use case to minimize the customer issue

A. Create a custom trigger to insert product and related records in the product catalog, Export data related attribute from inventory management system in .csv format and related records in the product catalog. B. Export the SKU data as product and attribute from the inventory management system in .csv format, create a custom object to ......trigger on custom object to insert product and related records in the product catalog. C. Integrate communication cloud with the inventory management system using CPQ API getCartProducts. The inventory management system expose EPC API to create product and create records in the product Catalog. D. Integrate communication cloud with inventory management system using enterprise product catalog REST APIs. The inventory will expose the EPC API to create the product and product related records in the product catalog.

Correct Answer: D

QUESTION NO: 4
Acme technology is Tier 1 Provider selling fixed line internet and TV services. In order to send Set top boxes (STB) and modem they are requiring a single call to the shipping fulfillment system, which combination can be sent to the customer. They also want to ensure optimal performance and avoid unnecessary use of storage of inventory in customer base.

A. Decompose the Modem & STB to one CFS technical product using M:1 decomposition relationship. Configure the scope filed on the modem and STB products to Account B. Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope field on CFS technical product definition to downstream Order Item. C. Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope filed on the modem and STB products to downstream Order Item. D. Decompose Modem & STB into one CFS using M:1 decomposition pattern configure scope field on CFS technical product definition to Account

Correct Answer: D

QUESTION NO: 5
Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.

A. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team's Flow expertise. B. Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse. C. Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance. D. Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse E. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team's flow expertize

Correct Answer: B,D,E

QUESTION NO: 6
A developer has modified the EPC price amount of one mobile device using the product designer from communication cloud. After the price have been changed the developer wants to check the previous EPC price amount to track pricing matrices and get some forecast matrices. How can developer check the previous price amount on the mobile device?

A. Use the versioning feature and comparing the prices for the version product after having enabled the feature B. Use EPC project feature checking the changes done for the defaulted project after having enable the feature C. Use price list history checking the changes done after having enabled the track field history on the Price list entry object D. Creating a new customer field on price list Entry and populating it with the trigger that was created before changing the price

Correct Answer: B

QUESTION NO: 7
ABC telecom is using the communication cloud for the B2C business, The B2B business now wants a new quoting solution for their complete B2B products. B2B customers are large enterprises with hundreds of sites, B2B sales representative wants to configure different products based on sites requirements, group sites together, apply discount as per negotiated price and generate a multi-site proposal document. What Solution should a consultant recommend to meet the requirement above?

A. Use Enterprise Sales Management Quote Negotiation Process to capture Multi-site quote by uploading the site list and configuring the offers for the sites. B. Use Communication Cloud CPQ multisite Quote Capture to upload a site list and configure offers for the sites C. Leverage the communication cloud (CPQ) master quote and group quote capability to associate service accounts to group quotes. Each location can be associated with Quote Line Item D. Use Communication Cloud CPQ to create a quote associated with multiple service Accounts Import a list of Sites to represent service Account and configure offers.

Correct Answer: C

QUESTION NO: 8
Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows
* They often need to refer back to their documents for routine customer requests
* They are able to handle the majority of customer request themselves despite of current challenges
* Routine customer requests require many clicks and they want the new system to focus user experience.
One of the common MACD transactions is to increase the quality of the assets What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents' feedback while minimizing implementation efforts?

A. Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI B. Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases. C. Leverage omni scripts for all used cases to minimize the training efforts for the sales agents. D. Leverage the CPQ cart for all cases minimize the implementation effort

Correct Answer: B

Salesforce Communications Cloud Accredited Professional - AP-203 Exam Questions