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Salesforce Certified Administrator - ADM-201 Exam Questions

QUESTION NO: 1
A Platform Administrator at Cloud Kicks has set up a junior administrator as a delegated administrator in Salesforce. What should the Platform Administrator consider regarding delegated administrators?

A. Delegated administrators can update field-level security on standard objects. B. Delegated administrators cannot modify permission sets. C. Delegated administrators can unlock users but cannot reset passwords. D. Delegated administrators cannot assign users to profiles.

Correct Answer: B

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QUESTION NO: 2
What is an Agentforce use case in a sales organization?

A. Automating Lead Qualification B. Generating cold calls C. Providing basic web bot chats D. Automating all marketing content

Correct Answer: A

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QUESTION NO: 3
Ursa Major Solar wants to see collaboration and updates across various Chatter groups, records, and announcements from the CEO in a single place. What should a Platform Administrator configure to achieve this?

A. Chatter Stream B. Chatter Group C. Chatter Feed D. Chatter Daily Digest

Correct Answer: A

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QUESTION NO: 4
Ursa Major Solar classifies its accounts as Silver, Gold, or Platinum Level. When a new case is created for a Silver or Gold partner, it should go to the Regular Support Queue. When an account is Platinum Level, it should automatically go to the Priority Support Queue. What should a Platform Administrator use to achieve this?

A. Assignment Rules B. Workflow Rules C. Escalation Rules D. Case Rules

Correct Answer: A

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QUESTION NO: 5
Northern Trail Outfitters has two different sales processes: one for business opportunities with four stages and one for partner opportunities with eight stages. Both processes will vary in page layouts and picklist value options. What should a Platform Administrator configure to meet these requirements?

A. Validation rules that ensure that users are entering accurate sales stage information B. Different page layouts that control the picklist values for the opportunity types C. Separate record types and sales processes for the different types of opportunities D. Public groups to limit record types and sales processes for opportunities

Correct Answer: C

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QUESTION NO: 6
Leadership at Cloud Kicks wants to go beyond knowing how long a case has been open for, to knowing how long a case has sat with different teams. Which tool gives a Platform Administrator the ability to track the time a case sits and provide relevant reporting?

A. Record-Triggered Flows with Business Hours B. Case Assignment Rules with Business Hours C. Milestones with Business Hours D. Escalation Rules with Business Hours

Correct Answer: C

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QUESTION NO: 7
A Platform Administrator is building an agent to help an ecommerce support team. The agent needs to call an action, named updateShippingAddress, that modifies a customer ' s shipping address in the system. Which set of Action Instructions should the administrator use for the updateShippingAddress action, according to best practices?

A. " Use this to update shipping information. It ' s used for any changes to a customer ' s address in the system. " B. " This action updates the customer ' s shipping address. It is to be used when a user wants to change their address. Only use this when a customer does not have an active order in the system. " C. " This action allows for the changing of a shipping address, and the goal is to make sure the address is current and accurate. " D. " Updates the shipping address for a customer order. The goal of the action is to modify the address on a customer ' s record. The agent should only use this action when the user explicitly requests to change their address. "

Correct Answer: D

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QUESTION NO: 8
A Platform Administrator at Universal Containers has a screen flow that helps users create new leads. When Lead Source is " Search Engine " , the administrator needs to require the user to choose a specific search engine from a picklist. If Lead Source is not " Search Engine " , this picklist should be hidden. What is the most efficient way for the administrator to complete this requirement?

A. Use Assignment elements; one for when Lead Source is " Search Engine " and one for everything else. B. Use a conditional filter in the screen element to only show the Specific Search Engine field only when Lead Source is " Search Engine " . C. Create a picklist for Specific Search Engine, and set conditional visibility so that it is only shown when Lead Source is " Search Engine " . D. Configure a picklist for Specific Search Engine, and use a validation rule to conditionally show only when Lead Source is " Search Engine " .

Correct Answer: C

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QUESTION NO: 9
A Platform Administrator at Ursa Major Solar has been asked to change the Work Item and Project custom object relationship from a master-detail to a lookup. Which scenario prevents the administrator from fulfilling this requirement?

A. The lookup field in all the records contains a value. B. The lookup field is required for saving records. C. Roll-up summary fields exist on the master object. D. A junction object is required to support the lookup.

Correct Answer: C

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QUESTION NO: 10
Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days. What should a Platform Administrator use to complete this requirement? 47

A. Assignment Rules B. Escalation Rules C. Validation Rules D. Auto Response Rules

Correct Answer: B

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QUESTION NO: 11
Ursa Major Solar (UMS) wants a place within Salesforce to discuss sensitive records. UMS would like to be able to add new members but does not want non-members to be able to see any information about the forum.
What should a Platform Administrator configure to achieve this?

A. Chatter Public Group B. Chatter Unlisted Group C. Chatter Private Group D. Private Chatter Channel

Correct Answer: B