Microsoft Designing and Building Integrated AI Agent Solutions in Copilot Studio - AB-620 Exam Questions
QUESTION NO: 1
You need an agent to only be invoked by other trusted agents in the tenant, not directly by end users. What should you configure?
You need an agent to only be invoked by other trusted agents in the tenant, not directly by end users. What should you configure?
Correct Answer: C
Explanation: Only visible for Pass4Test members. You can sign-up / login (it's free).
QUESTION NO: 2
Drag and Drop Question
A company wants to extend an agent in Copilot Studio by calling an external REST API to retrieve and update data.
To meet the business needs, the REST API must be added following a correct dependency order.
You need to add a REST API to the agent so it can be invoked during conversations.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Drag and Drop Question
A company wants to extend an agent in Copilot Studio by calling an external REST API to retrieve and update data.
To meet the business needs, the REST API must be added following a correct dependency order.
You need to add a REST API to the agent so it can be invoked during conversations.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Correct Answer:
Explanation:
Step 1: Add the REST API tool.
In Copilot Studio you start from Tools → Add a tool → New tool → REST API. Nothing else can be configured until the tool object exists in the agent.
Step 2: Configure the API endpoint details.
Supply the base URL, path, HTTP method (GET/POST for "retrieve and update data"), parameters, and request/response schema. This defines what is being called and must come before securing it.
Step 3: Configure authentication for the API
Choose the auth type (API key, OAuth 2.0, none) and its connection details. Auth is bound to the defined endpoint, so it logically follows endpoint definition - you can't attach credentials to a call that hasn't been described yet.
Step 4: Test the API configuration
Validation is always last. Testing requires a complete, authenticated request; only after the tool succeeds in test do you add it to a topic or let the agent invoke it generatively.
Reference:
https://learn.microsoft.com/en-us/microsoft-copilot-studio/agent-extend-action-rest-api
https://learn.microsoft.com/en-us/training/modules/take-action-external-systems-connector-rest-api-tools-copilot-studio/5-add-rest-api-tool
QUESTION NO: 3
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear on the review screen.
A company is configuring an agent in Copilot Studio that uses a generative answers node inside multiple topics.
The company requires responses to meet the following requirements:
- Must use an executive summary format.
- Must apply only within a specific topic.
- Must continue using configured knowledge sources.
- Must comply with connector security controls.
You need to configure a custom prompt to meet the formatting requirements.
Solution: Remove the generative answers node and rely only on the custom prompt to produce formatted responses.
Does the solution meet the goal?
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear on the review screen.
A company is configuring an agent in Copilot Studio that uses a generative answers node inside multiple topics.
The company requires responses to meet the following requirements:
- Must use an executive summary format.
- Must apply only within a specific topic.
- Must continue using configured knowledge sources.
- Must comply with connector security controls.
You need to configure a custom prompt to meet the formatting requirements.
Solution: Remove the generative answers node and rely only on the custom prompt to produce formatted responses.
Does the solution meet the goal?
Correct Answer: B
Explanation: Only visible for Pass4Test members. You can sign-up / login (it's free).
QUESTION NO: 4
Hotspot Question
A company is deploying an agent that uses generative responses. During pilot testing, some responses are blocked by responsible AI filtering. The company has Application Insights enabled.
You need to enable the following:
- Must implement safeguards to block unsafe or harmful content.
- Must implement protections for user prompts and model-generated
responses.
- Must be able to investigate why responses are filtered.
You need to configure Responsible AI safeguards and diagnostics.
Which setting should you configure for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hotspot Question
A company is deploying an agent that uses generative responses. During pilot testing, some responses are blocked by responsible AI filtering. The company has Application Insights enabled.
You need to enable the following:
- Must implement safeguards to block unsafe or harmful content.
- Must implement protections for user prompts and model-generated
responses.
- Must be able to investigate why responses are filtered.
You need to configure Responsible AI safeguards and diagnostics.
Which setting should you configure for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Correct Answer:
Explanation:
Box 1: Configure the content filtering level for AI-generated content.
To configure safeguards and manage blocked generative responses effectively during your pilot testing, you should perform the following action: Configure a custom Azure OpenAI Content Filter policy with stricter severity thresholds and apply it to your agent's deployment.
Box 2: Review Azure Application Insights telemetry
Reviewing Azure Application Insights telemetry is the correct and recommended action to take.
When you deploy generative AI models in Azure (such as Azure OpenAI), safety filters monitor both incoming prompts and outgoing completions. If a response is blocked, Azure logs this event as a specific exception or telemetry metric.
Box 3: Review conversation transcripts
A good action to take is to review conversation transcripts.
Troubleshooting Blocked Responses
Conversation transcripts: Inspecting the downloaded or logged session transcripts allows you to look at the exact turn, user message, or grounded data that caused the Responsible AI filter to trigger the block.
Application Insights telemetry: Correlating the Conversation ID from the error with custom events or exceptions in Azure Application Insights helps verify the exact internal code (such as openAIndirectAttack or ContentFiltered).
Reference:
https://learn.microsoft.com/en-us/troubleshoot/power-platform/copilot-studio/generative-answers/agent-response-filtered-by-responsible-ai
QUESTION NO: 5
A company uses multiple Copilot Studio agents that perform specialized tasks.
You need to configure a Copilot Studio agent in your environment to connect to an external agent.
What should you do?
A company uses multiple Copilot Studio agents that perform specialized tasks.
You need to configure a Copilot Studio agent in your environment to connect to an external agent.
What should you do?
Correct Answer: B
Explanation: Only visible for Pass4Test members. You can sign-up / login (it's free).
QUESTION NO: 6
Drag and Drop Question
You are configuring an agent in Copilot Studio for an organization. The organization uses Microsoft Dataverse, Dynamics 365, and SharePoint Online.
The agent must retrieve information from enterprise systems and internal documents. The agent must meet the following requirements:
- Must retrieve the current balance of a customer account stored in
Dataverse.
- Must retrieve the real-time shipping status of an order that updates
throughout the day in Dynamics 365.
- Must answer questions based on the content of a static PDF policy
document.
- Must provide a welcome message that does NOT depend on enterprise
data.
You need to configure the agent to meet the requirements.
How should the agent retrieve the data? To answer, move the appropriate solutions to the correct requirements. You may use each solution once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Drag and Drop Question
You are configuring an agent in Copilot Studio for an organization. The organization uses Microsoft Dataverse, Dynamics 365, and SharePoint Online.
The agent must retrieve information from enterprise systems and internal documents. The agent must meet the following requirements:
- Must retrieve the current balance of a customer account stored in
Dataverse.
- Must retrieve the real-time shipping status of an order that updates
throughout the day in Dynamics 365.
- Must answer questions based on the content of a static PDF policy
document.
- Must provide a welcome message that does NOT depend on enterprise
data.
You need to configure the agent to meet the requirements.
How should the agent retrieve the data? To answer, move the appropriate solutions to the correct requirements. You may use each solution once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Correct Answer:
Explanation:
Box 1: Connect to a Power Platform connector
To enable your Copilot agent to fetch specific, real-time structured data (such as a customer's current balance) directly from Dataverse or Dynamics 365, you should connect to a Power Platform connector (or use native Dataverse plugins/tools).
Box 2: Connect to a Power Platform connector
Real-Time Data Access: Dynamics 365 data resides in Microsoft Dataverse. Power Platform connectors (like the Dataverse connector) fetch data live from the source, ensuring the shipping status is perfectly accurate and updated throughout the day.
Box 3: Upload a file to Agents Knowledge Base.
Box 4: Create a manual response in the topic.
Reference:
https://learn.microsoft.com/en-us/microsoft-copilot-studio/knowledge-copilot-studio
https://www.matthewdevaney.com/copilot-studio-change-the-agent-welcome-message/
