Apple Mac Service Certification - 9L0-012 Exam Questions [2026]

QUESTION NO: 1
When reinstalling a Mac Pro (Late 2013) graphics board, the spring must be placed:

A. with corners angled down B. with corners angled up C. with the use of the torque driver D. with minimal force

Correct Answer: B

QUESTION NO: 2
If you cannot turn on a system using the power button, which of the following can be used to turn on a Macbook Pro (Retina. 13-inch. Late 2013 and Mid 2014) logic boards?

A. Two (2) switches that can be flipped. B. Two (2) buttons that can be pressed. C. Two (2) ports that be activated. D. Two (2) pads that can be shorted.

Correct Answer: B

QUESTION NO: 3
According to the Apple Troubleshooting theory, at what stage should you run a diagnostic?

A. After determining the issue is with the device's Software or Hardware B. After determining the issue is not hardware C. After determining the issue is caused by the Environment D. After determining the issue is Education Opportunity

Correct Answer: A

QUESTION NO: 4
Examine the image. When repairing a Mac mini (Mid 2011), which areas of the logic board assembly should you avoid touching?

A. The grounding pad and cable guide B. The top and bottom of the assembly. C. Thermal pad and heat sink clips. D. The EMI fingers and gasket.

Correct Answer: D

QUESTION NO: 5
The display on Margaret's MacBook Air has multiple cracks. During your visual/mechanical inspection, you observe that the cracks are centered on an impact point. Margaret wishes the display repaired. How should you classify this repair?

A. Eligible for out-of-warranty service (returnable damage) B. Eligible for warranty service. C. Ineligible for service (non-returnable damage) D. Beyond economical repair

Correct Answer: A

QUESTION NO: 6
How many soft cells does the battery in the Mac Book Pro (Retina Mid2012) or MacBook Pro (Retina, 15-inch, Early 2013 and Late 2013) have?

A. 6 B. 8 C. 5 D. 7

Correct Answer: A

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QUESTION NO: 7
When plugged in, which component of an iMac remains energized even if the computer is powered off?

A. SSD B. Hard Drive C. Power Supply D. Optical Drive

Correct Answer: C

QUESTION NO: 8
You are using a television attached to the HDMI port of a MacBook Pro (Retina, 15-inch Early 2013) but cannot see the menu bar. What section of the Display pane in System Preferences would help with this issue?

A. Overscan/Underscan B. Detect Displays C. Color Profile D. Gather Windows

Correct Answer: A

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QUESTION NO: 9
Which of the following computer features uses the most battery power on a portable Mac?

A. Multi-Touch trackpad B. Screen backlight C. Keyboard D. Keyboard backlight

Correct Answer: B

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QUESTION NO: 10
Which of the following software tools can detect malfunctioning thermal sensors on MacBook Air (Mid 2013) models? SELECT TWO

A. Thermal Sensor Diagnostics (TD) B. Apple Service Toolkit (AST) C. Thermal Service Diagnostics (TSD) D. Apple Service Diagnostics (ASD) E. System Information

Correct Answer: B,D

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