Avaya Equinox™ Solution with Avaya Aura® Collaboration Applications Support - 7241X Exam Questions

QUESTION NO: 1
The first three steps of the 8D Troubleshooting Methodology are performed by the Avaya Business Partner or Avaya Tier 2. Step 1 is Establish the Team.
What are steps two and three? (Choose two.)

QUESTION NO: 2
For partners to raise trouble tickets and receive assistance, Avaya currently uses the online Avaya Diagnostic methodology. They except customers/partners to perform the following tasks before raising a trouble ticket:
-Clearly state the problem.
-Detail findings.
-Clarify the problem.
When Avaya Tier 3 Support receives the trouble ticket, what is the next step in the Diagnostic methodology that they will perform?

QUESTION NO: 3
A user reports that they can login (Web Client) successfully but they cannot make or receive calls. While troubleshooting you trace the SBC and find the following trace messages on the SBC:

Which reason is a valid reason for this problem?

QUESTION NO: 4
Which three steps are included in Discipline 3, Develop Interim Containment Actions, of the 8D Troubleshooting Methodology? (Choose three.)

QUESTION NO: 5
A customer has misconfigured the AADS FQDN in the AADS dynamic configuration window and it is recommended to set the AADS server FQDN in the Dynamic Configuration to the correct value.
Which parameter must be updated for AADS Server FQDN?

QUESTION NO: 6
A user, Bill Evans, is using the Avaya Equinox Thick Client but cannot add an image file while sending an IM to Jane Doe (Web Client). The customer receives an error message: "This file can't be added".
What can be the problem with Bill Evan's Equinox Thick Client?

QUESTION NO: 7
An Avaya support engineer has advised the customer to collect the log files from Avaya Equinox Client (Thick Client). What is the procedure to collect logs for Avaya Equinox Thick Client?