Avaya Aura Contact Center CCT and Multimedia Implementation

QUESTION NO: 1
A technician needs to install a Contact Center Multimedia (CCMM) that is a standalone application on a customer supplied server. The Contact Center must be able to support between 600 and 1000 multimedia agents. Which CPU is recommended for this installation?

A. 2 x Intel Quad-Core Xeon 3.0 GHz B. 1 x Intel Celeron 2.0 GHz C. 2 x Intel Itanium (IA 64) 2.8 GHz D. 2 x Intel Pentium IV 1.8 GHz

Correct Answer: A

QUESTION NO: 2
A customer with Contact Center Multimedia (CCMM) installed needs to create, modify and monitor outbound campaigns. Which CCMM tool, accessed from the Contact Center Management Administration (CCMA) application can provide this functionality?

A. The Multimedia Contact manager B. The Outbound Campaign management Tool C. The Contact Center Multimedia Administrator D. The E-mail Manager

Correct Answer: B

QUESTION NO: 3
A technician is installing a Contact Center Multimedia for a Contact Center installation. Which statement about the minimum requirement for a network connection is true?

A. No connections are needed B. One connection is needed C. Three connections are needed, with one connection on the ELAN subnet, and one connection for the server subnet D. Two connections are needed, with one connection on the ELAN subnet

Correct Answer: A

QUESTION NO: 4
A technician has installed Communication Control Toolkit (CCT). Which three elements are added to the event viewer? (Choose three)

A. NCCT Audit Log B. NCCT System Log C. NCCT Security D. NCCT Error Log E. NCCT Call Log

Correct Answer: B,C,D

QUESTION NO: 5
A technician is installing a Contact Center Multimedia (CCMM) on a standalone server platform. The PVI Check utility returns a warning of a system readiness check problem. Which statement about warnings in the system readiness checks warning is true?

A. The software installation stops the problem and must be corrected before proceeding B. The software installation stops and before proceeding, a step must be chosen from each warning screen as long as potential impact to confirmation that Contact Center is undisturbed C. The warnings can be ignored as long as the potential impact to the operation of the Contact Center is understood and not deemed to be applicable for the specific installation D. The software installation stops and the PVI check utility must be rerun until all warnings are cleared

Correct Answer: C

QUESTION NO: 6
You have completed the co-resident installation including Contact Center Manager Administration (CCMA), Contact Center Manager Server (CCMS) and Communication Control Toolkit (CCT). What action is required to set the deployment type in the CCT console?

A. If CCT is installed co-resident with CCMS, the setting is configured automatically, no action is required to set the deployment type B. Select the standalone CCT installation (Contact Center only) where CCMM is part of the solution and the OpenQ feature is enabled on the CCMM C. Select the CCT Installation (Contact Center only) co-resident where CCMM is not part of the solution and the OpenQ feature is disabled on the CCMS D. Select the standalone CCT installation (Contact Center or Knowledge Worker) where CCMM is not part of the solution and the OpenQ feature is disabled on the CCMS

Correct Answer: B

Avaya Aura Contact Center CCT and Multimedia Implementation - 6209.1 Exam Questions