Avaya Aura(TM) Contact Center Implementation

QUESTION NO: 1
You are installing a standalone Contact Center Manager Server (CCMS) The Application will be
installed on a Windows Server 2008 operating system. As a part of the Windows Server 2008 operating
system preparation the IPv6 option needs to be removed
What is one way to disable IPv6 functionality?

A. Right chick on the Local Area Connection Adaptor and select Properties, then clear the IPv6 check box B. IPv6 is disabled by default on Windows Server 2008 operating system C. Perform a NET USE IPV6 DISABLE within a command window D. Under Control Panel, go to System and Security and remove IPv6 addressing

Correct Answer: A

QUESTION NO: 2
An Avaya Aura(TM) Agent Desktop client is running Windows XP with SP3 installed. You want to ensure
that the real-time reporting data will be received the client
Which two methods will ensure this? (Choose two.)

A. Disable both multicast and unicast at the Contact Center Manager Administration (CCMA) server B. Add the address0.0.0.0 to the trusted site list under the Internet Explorer C. Open the appropriate ports in the client firewall D. Add Internet Explorer to the firewall exception list E. Windows XP with SP3 is not supported, only SP2 and lower an supported

Correct Answer: C,D

QUESTION NO: 3
Which operating system features should be enabled in Windows Server 2008 operating system before
you install Contact Center Manager Administration (CCMA)?

A. TFTP Client to Backup of the CCMA configuration files to remote TFTP Server and XPS Viewer to view
reports on the server B. Windows Server Backup for running CCMA Server Backups and Internet Information Services (IIS) C. IIS and XPS Viewer to view reports on the server D. Storage Manager for SAN's for managing the remote backups and IIS

Correct Answer: B

QUESTION NO: 4
A customer works a High Availability solution installed. As a part of the solution, you are implementing
active and standby Contact Center Manager Servers (CCMS) with Managed IP. A Contact Center
Manager Application (CCMA) server will manage both via the Manage IP addresses
Which statement about Managed IP and server name indentify in the CCMA server is true ?

A. A DNS or a configured with only the host server name of the active server and the Contact Center
Server Subnet IP address B. A DNS or a CCMA hosts file must be configured with only the host server name of the active server and
the Managed Contact Center Server Subnet IP address C. A DNS or a CCMA hosts file must be configured with the host server name of each active and Standby
servers and the ELAN Subnet IP of each one of them D. A DNS or a configured with a Pseudo Managed Server Name and managed Contact Center Server
Subnet IP of the active server pair and Standby servers

Correct Answer: D

QUESTION NO: 5
You are installing Contact Center manager Administration (CCMA) on a standalone server
How should the IP multicast address be set on the CCMA server that

A. The CCMA server IP multicast receiving address must be the same as the IP multicast receiving
address on the CCMS, but different from the IP multicast sending address in CCMA B. The CCMA server IP multicast receiving address must be the same as the CCMA server IP multicast
sending address, but different from the IP multicast sending address in CCMS C. The CCMA server IP multicast receiving address must be the same as the IP multicast sending
address on the CCMS, but different from the IP multicast sending address in CCMA D. The CCMA server IP multicast sending address must be the same as the IP multicast sending address
on the Contact Center Manager Server (CCMS) but different from the IP multicast receiving address in
CCMA

Correct Answer: C

QUESTION NO: 6
You are installing the Contact Center Manager Administration (CCMA) software on a prepared server
for the first time This will be the first CCMA server on the network. The System Readiness Check window
indicates under the software tab that Web Server Internet Information Service (xx) is not installed on the
server. The installation wizard was stopped
What should be done to connect the error?

A. Using Windows 2008 Server Manager, Add Role that will install IIS B. Continue the installation wizard, then download and install IIS before rebooting C. Re-install the Windows operating system with IIS Service D. Return the installation wizard and ignore the message

Correct Answer: A

QUESTION NO: 7
In an Avaya Aura(TM) Contact Center, what does enabling Open do?

A. It gives agents and Call Center supervisors the ability to manage multiple simultaneous contact types
such as voice, outbound voice, email, chat, IM and voicemail B. It provides extended call queuring functionality for the Avaya Aura(TM) Contact Center by implementing
the same functionality as the Automatic Call Distribution Queue including useful features like visualization C. It allows third parties including Contact Center MultiMedia (CCMM) to create, read, and delete
multimedia and voice contacts in Contact Center Manager Server (CCMS) D. It permits agents to utilize the Avaya OpenQueue(C) Desktop for agent skills that have agents logged in
with the correct training and knowledge sets to handle calls

Correct Answer: C

Avaya Aura(TM) Contact Center Implementation - 6202 Exam Questions