Cisco Designing Cisco Unified Contact Center Enterprise (UCCED) - 600-455 Exam Questions

A. number of agents assigned to the queue who are on internal consult calls B. number of calls handled by the agents associated with that queue C. number of agents assigned to the other queues D. number of agents assigned to the queue who are on outbound calls E. number of agents assigned to the queue who are on inbound calls

A. While an announcement plays, you cannot put the call on hold, transfer, or conference; release the call; or request supervisor assistance. B. Whisper Announcements are not supported in a Mobile Agent deployment C. CVP Transfers do not support Whisper Announcements. D. Announcements do not play when the router selects the agent through a label node. E. Whisper Announcements do not support Silent Monitoring.

A. UCS B/C series NIC teaming is supported. B. 10/100 NIC speeds are supported. C. 802.1Q uplinks to VMware hosts must not be configured for host/edge spanning-tree forwarding. D. Gigabit Ethernet Auto Negotiation is optional for NIC and switch.

A. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as the total CPU reservations are within 65 percent of the available CPU of the host (there is spare room in CPU computing resources). B. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as you do not over-subscribe the computing resources in MHz on each server host. C. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as the memory reservations are within 80% of the available memory of the host. D. You cannot overload/over-subscribe the vCPU/cores on the UCS servers even if you do not over-subscribe the computing resources in MHz on each server host.

A. If ICM Logger side A fails, the impact of call processing is limited to ICM call router side B. If ICM Logger side B fails, the ICM Router side B cannot send real-time and historical info to logger side A. C. During Cisco Unified ICM call router failover processing, calls in progress in Cisco Unified Customer Voice Portal are disconnected, but all new calls are processed successfully. D. There is no impact on call processing during a Cisco Unified ICM Logger failure. E. If ICM Logger side A fails, router side B cannot send historical info to ICM Logger side A and is limited to ICM Logger side B. F. G. If one ICM call router of a duplex pair of Cisco Unified ICM call routers fails, the surviving ICM call router recognizes the failure when it receives no response to heartbeats over the private LAN. H. If the private LAN fails, the peripheral gateways are used to help determine the active call router side of the duplex pair.

A. In Whisper Announcements, wave files must match Cisco Unified CVP encoding and format requirements (G.711, CCITT A-Law 8 kHz, 8 bit, mono). B. The maximum play time for a Whisper Announcement is subject to a timeout (default 45 sec). C. While a Whisper Announcement is playing, the agent can put the call on hold. D. In Whisper Announcements, wave (.wav) is the only supported file type. E. Two Whisper Announcements can play for each call.

A. Cisco UCS VIC can be used on UCS C series TRC models. B. VMWare NIC teaming whether in active-active or active-standby configuration on the UCS B/C series is supported. C. Spec-based virtualized servers based on intel E5 26xx cpu family at speed 2.40 GHz is supported. D. Nexus 1000V virtual distributed switch can be used but only for 500 agent deployment mode.

A. Layer 3 quality of service prioritization and queuing B. variable layer subnet masking C. max of 1500 ms round trip time latency tolerance D. path diversity

A. MTP Pass-Through B. MTP No Pass-Around C. MTP Pass-Around D. MTP No Pass-Through