Cisco Implementing and Supporting Cisco Unified Contact Center Enterprise

QUESTION NO: 1
In the Cisco Unified Contact Center Enterprise solution, if an agent is in a Reserved state, which of the following actions can the agent take?

A. Answer the call being sent to them. B. Enter wrap-up data from the prior call. C. Change state to Not Ready. D. Log off.

Correct Answer: A

QUESTION NO: 2
With Cisco Finesse, which two options list the two commands to stop and start the Tomcat service? (Choose two.)

A. To start the Cisco Tomcat service, enter this CLI command: utils service start Tomcat B. To stop the Cisco Tomcat service, enter this CLI command: utils service stop Tomcat C. To stop the Cisco Tomcat service, enter this CLI command: utils service stop Cisco Tomcat D. To start the Cisco Tomcat service, enter this CLI command: utils start Cisco Tomcat E. To stop the Cisco Tomcat service, enter this CLI command: utils service start Tomcat F. To start the Cisco Tomcat service, enter this CLI command: utils service start Cisco Tomcat

Correct Answer: C,F

QUESTION NO: 3
Which two ICM scripting nodes support dynamic setting? (Choose two.)

A. Peripheral gateway B. Precision Queue C. Percent Allocation D. Call Type E. Skill Group

Correct Answer: B,D

QUESTION NO: 4
Which list of scripting objects is valid in a Consider If formula for Precision Queue?

A. Call, PQ, Attribute, Call Type B. Call, PQ, SkillGroup, Call Type C. Call Manager, Proficiency, Skillgroup, Call type D. Call, Attribute, SkillGroup, Call Type

Correct Answer: B

QUESTION NO: 5
Which statement about when you deploy Cisco UCCE on Cisco UCS C-Series Tested Reference Configuration (TRC) Servers assuming the UCCE VM coresidency rules are met?

A. You must check/calculate if you have enough IOPS as specified on UCCE docwiki VMs storage requirements. B. You can add SAN external storage in addition to local disks on the UCS C-Series TRCs to meet UCCE VMs IOPS requirements. C. You can enable Thin Provisioned vDisks to have more disk space on order to meet UCCE VMs IOPS requirements. D. You do not need to check/calculate if you have enough IOPS as specified on UCCE docwiki VMs storage requirements since TRC is pre-tested with known VM storage requirements.

Correct Answer: D

QUESTION NO: 6
When using the Play Media micro-application, which parameter automatically generates the media file name for an agent greeting?

A. -a B. -ag C. -g D. -aa

Correct Answer: A

QUESTION NO: 7
Which option about the Cisco UCCE heartbeat interval and maximum number of missed heartbeats allowed between duplexed sides over the private network is true?

A. 400 ms, 3 heartbeats B. 100 ms, 5 heartbeats C. 100 ms, 3 heartbeats D. 400 ms, 5 heartbeats

Correct Answer: B

QUESTION NO: 8
Which two methods ensure that Cisco UCCE route requests that experience unexpected scripting conditions are counted as default routed rather than errors in call type reports? (Choose two.)

A. Use script end node instead of release call. B. Include a Termination node with Termination type of default label for all scripts in which there is some unexpected input. C. In all routing scripts, account for failure by triggering one of the congestion control features to handle the call. D. Configure default labels for each skill group. E. Configure default labels for each dialed number.

Correct Answer: B,E

QUESTION NO: 9
The customer is using Cisco Unified Intelligence Center on a virtual machine and reports that the license has become invalid.
Which three options can cause this problem?

A. Number of historical reports exceeded the system limits. B. Hostname was changed. C. IP address was changed. D. Cisco Unified Intelligence Center Publisher is not in service. E. Time zone was changed. F. Secondary DNS was changed.

Correct Answer: B,C,E

QUESTION NO: 10
In a Cisco Unified Contact Center Enterprise deployment, callers report intermittent voice-quality issues.
What might cause this problem?

A. The Cisco voice gateways have too few trunks to accept the inbound calls. B. The Cisco Finesse is locking up because of a virus. C. The system has too few DSP transcoding resources to support all the calls across the WAN. D. A different voice codec is used by the caller and the agent. E. Cisco Unified Communications Manager has too few conference bridge resources.

Correct Answer: C

Cisco Implementing and Supporting Cisco Unified Contact Center Enterprise - 500-450 Exam Questions