Cisco Advanced Administration and Reporting of Contact Center Enterprise

QUESTION NO: 1
Which two ways are Finesse gadgets deployed? (Choose two.)

A. Finesse Gadgets must be uploaded only to the the hostrimary Finesse Server. B. supporting gadgets must be accessible by both the Agent PC and the Finesse Server. C. Finesse Administration changes require a new login or Reset Layout in order to access changes. D. The 3rdpartyqadqet password and the file upload must be hosted on a separate server. E. The file permissions only need to set for Read for Public Permissions.

Correct Answer: B,C

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QUESTION NO: 2
What are two ways the Call Studio Application is built or executed? (Choose two.)

A. The project is built using WB. B. Upload the Call Studio project to the Virtual Voice Browser (WB) server, where it resides as an application. C. VXML Application can be called up via a CCE Routing Script using the Send to VRU Script node. D. The project is built using Call Studio. E. VXML Server and Virtual Voice Browser execute the VXML application to provide service to the caller.

Correct Answer: D,E

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QUESTION NO: 3
What are two usages for Call Studio Database lookup? (Choose two.)

A. Account Type B. Play media C. Get Digit D. Claim Number E. Dialtone

Correct Answer: A,D

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QUESTION NO: 4
What are two elements in the Call Studio application to collect Caller Response? (Choose two.)

A. Digits elements capture a string of numerical digits. B. Menu Elements capture a string of numerical digits. C. Digits elements capture a single digit. D. Digital tone elements capture a single digit. E. Menu Elements capture a single digit.

Correct Answer: A,E

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QUESTION NO: 5
Drag and drop the item from the left onto the definition on the right.

Correct Answer:

QUESTION NO: 6
What is the maximum bytes (Data + Variable name) per payload in a PCCE deployment?

A. 4800 B. 2400 C. 2500 D. 2000

Correct Answer: C

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QUESTION NO: 7
What are two descriptions for JNDI? (Choose two.)

A. an API that defines how a client may access a database B. a method for querying and updating data in a database C. a script that provides call routing! D. designed to be independent of any specific directory service implementation so a variety of directories can be accessed E. an API that provides naming and directory functionality to applications

Correct Answer: D,E

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Cisco Advanced Administration and Reporting of Contact Center Enterprise - 500-443 Exam Questions