Cisco Designing Cisco Unified Contact Center Enterprise

QUESTION NO: 1
In a Cisco Finesse 10.0(x) deployment, primary and secondary nodes can be installed on separate domains.
Which two requirements must be met for the pair to work properly? (Choose two.)

A. Each Cisco Finesse server should be able to perform DNS lookup of the other server using fully qualified domain name. B. Primary and secondary Cisco Finesse servers should only communicate with IP address. C. All Cisco Finesse clients should be local to the Cisco Finesse servers. D. All Cisco Finesse clients should connect to the server with IP address. E. All Cisco Finesse clients should be able to perform DNS lookups of the Cisco Finesse servers using the FQDN.

Correct Answer: A,E

QUESTION NO: 2
Which VMware feature is supported for use with Cisco Unified Contact Center Enterprise (UCCE)?

A. VMware vMotion B. VMware consolidated backup C. vDisk thick provisioning D. VMware snapshots E. VMware distributed vSwitch

Correct Answer: C

QUESTION NO: 3
The Cisco Finesse in a Cisco Unified Contact Center Enterprise deployment includes the Tomcat service.
Which three applications does the Tomcat service contain? (Choose three.)

A. Finesse HTTP server B. Finesse administration application C. Finesse desktop application D. Finesse CTI Object application E. Finesse VXML applications F. Finesse REST API

Correct Answer: B,C,F

QUESTION NO: 4
In the Cisco Unified Contact Center Enterprise solution with clustering over the WAN, which statement about the Cisco Unified Communications Manager peripheral gateway duplex pair is true?

A. The peripheral gateway may use the highly available WAN connection between the sites (visible network) for all traffic-visible and private. B. The peripheral gateway private network may be shared with any other private connections-peripheral gateways or call routers/loggers. C. Each side of the peripheral gateway pair (side A and side B) must be configured to point to a local and a remote CTI Manager across the WAN from the PG location. D. The peripheral gateways must be co-located at one side or the other of the Cisco Unified Communications Manager cluster.

Correct Answer: B

QUESTION NO: 5
Cisco Unified Contact Center Enterprise uses Cisco Unified Customer Voice Portal in comprehensive mode.
The customer estimates the peak inbound traffic to be 20 CPS, and that they have 10% transfer calls and 10% Courtesy Callback. They need to deploy SIP proxy. How many minimum SIP invites should be used to size the SIP proxy?

A. 24 invites/sec B. 96 invites/sec C. 22 invites/sec D. 88 invites/sec

Correct Answer: D

QUESTION NO: 6
Which two options are the maximum number of concurrent reports supported by CUIC? (Choose two.)

A. 100 concurrent Historical reports B. 800 concurrent Real-time reports C. 50 concurrent Historical reports D. 400 concurrent Real-time reports E. Up to maximum agent capacity for historical report using live data F. 400 concurrent Historical reports

Correct Answer: D,F

QUESTION NO: 7
The Cisco Finesse supervisor features extend the agent desktop with additional gadgets. Which three additional features are provided? (Choose three.)

A. gadget to park calls B. barge-in and intercept C. transcoder gadget for recording D. queue statistics gadget to view queue (skill group) statistics for the supervisor's queues E. team performance gadget to view agent status F. Cisco Unified Communications Manager Remote Silent Monitoring

Correct Answer: B,D,E

QUESTION NO: 8
In Cisco Finesse 10.0(x), a supervisor has the capability to Monitor, Intercept, and Barge an agent call. Under which condition can a supervisor successfully intercept the call?

A. after a supervisor has barged into a call B. after a supervisor has transferred the call C. after a supervisor has started monitoring a call D. after a supervisor has conferenced into a call E. after a supervisor has selected a talking agent for monitoring

Correct Answer: A

QUESTION NO: 9
Which three benefits does a Cisco Unified Contact Center Enterprise centralized deployment with small agents branch provide? (Choose three.)

A. PSTN trunks for incoming traffic connect to data centers for efficiency. B. It requires only limited system and network management skills at remote sites. C. It does not use VoIP WAN bandwidth when an agent is answering the call. D. Small remote branches require PSTN and SIP trunks, in addition to the ones needed for local POTS lines for emergency services (911) in the event of a WAN link loss. E. It requires only a small data switch and router, IP phones, and agent desktops at remote sites for a few agents. F. Calls extend over the WAN only while calls are in queue.

Correct Answer: A,B,E

Cisco Designing Cisco Unified Contact Center Enterprise - 500-440 Exam Questions