Cisco Deploying Cisco Unified Contact Center Express - 500-052 Exam Questions
QUESTION NO: 1
Which three components are installed from the Cisco Unified CCX Installer media? (Choose three.)
Which three components are installed from the Cisco Unified CCX Installer media? (Choose three.)
Correct Answer: A,D,E
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QUESTION NO: 2
A customer purchases 200 Cisco Unified Center Express Premium agent seats in order to run a 30-port outbound IVR campaign, which two addition items must the customer purchase?
A customer purchases 200 Cisco Unified Center Express Premium agent seats in order to run a 30-port outbound IVR campaign, which two addition items must the customer purchase?
Correct Answer: C,D
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QUESTION NO: 3
Which two Cisco Unified CCX steps invoke another Cisco Unified CCX application script? (Choose two.)
Which two Cisco Unified CCX steps invoke another Cisco Unified CCX application script? (Choose two.)
Correct Answer: B,D
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QUESTION NO: 4
Which option can perform Call Progress Analysis in outbound IVR?
Which option can perform Call Progress Analysis in outbound IVR?
Correct Answer: A
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QUESTION NO: 5
A customer purchases 200 Cisco Unified CCX Premium agent seats.
Which two additional items must the customer purchase to be able to run a 30-port outbound IVR campaign?
(Choose two.)
A customer purchases 200 Cisco Unified CCX Premium agent seats.
Which two additional items must the customer purchase to be able to run a 30-port outbound IVR campaign?
(Choose two.)
Correct Answer: C,D
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QUESTION NO: 6
Which two steps check out a database connection from the connection pool? (Choose two.)
Which two steps check out a database connection from the connection pool? (Choose two.)
Correct Answer: A,C
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QUESTION NO: 7
Where can you start, stop, and restart Cisco Unified Contact Center Express services?
Where can you start, stop, and restart Cisco Unified Contact Center Express services?
Correct Answer: B
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QUESTION NO: 8
What is the maximum number of contacts that Cisco Finesse supports in a phone book?
What is the maximum number of contacts that Cisco Finesse supports in a phone book?
Correct Answer: A
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QUESTION NO: 9
Which Cisco Unified Contact Center Express platform set supports the use of an embedded Internet browser within the Cisco Agent Desktop?
Which Cisco Unified Contact Center Express platform set supports the use of an embedded Internet browser within the Cisco Agent Desktop?
Correct Answer: A
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